Amber Nicolas
Renton,WA
Summary
Developed the Front Office Coordinator role with administrative teams. Reliable and hardworking with excellent communication skills and success managing projects. Focused on providing on-time and accurate departmental support.
Overview
7
7
years of professional experience
Work History
Front Office Coordinator
HealthPoint
10.2022 - Current
- Received incoming calls and transferred accordingly, transmitted information and documents to internal personnel.
- Collect patient and client documents and information.
- Created and updated records and files to maintain document compliance.
- Aided colleagues, managers, and patients through regular communication and assistance.
- Assisted Front Office Supervisor in schedule review.
- Assisted Front Office Supervisor with onboarding new employees.
- Assisted Front Office Supervisor with screening new Front Office applicants.
- Back up for School Based Coordinator at Evergreen Highschool.
- Prepped uninsured charts for Audit.
- Crossed trained in Medical and Dental Front Office.
- Acted as the point of contact for the BCCHP program
- Maintained and organized office supplies through Office Depot.
Front Office
HealthPoint
01.2022 - 10.2022
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Responded to inquiries from callers seeking information.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Reviewed and updated customer information in database for accuracy.
- Back up to School Based Coordinator -Evergreen Highschool
Lead Supervisor , Bartender
Lincoln Square Food Hall, McGee Air Services, SeaTac
08.2018 - 04.2020
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Educated workers about proper safety procedures to prevent accidents and injuries.
- Served high customer volumes during special events, nights, and weekends.
Front Desk Agent
Doubletree Suites, Southcenter Parkway
12.2016 - 07.2017
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Education
Bachelor of Science - Youth Development
Highline College
Seattle, WA06.2025
Associate of Applied Science - Human Sevices
Highline College
Des Moines, Washington06.2023
Skills
- Bilangual
- Office Workflow Support
- Developing Office Systems
- Meeting Coordination and Support
- Critical Thinking
- Administrative Duties
- Departmental Support
- Office Organization
- Write Reports
- Patient Relations
- Staff Training
- Workflow Processes
- Leadership and Change Management
Timeline
Front Office Coordinator
HealthPoint
10.2022 - Current
Front Office
HealthPoint
01.2022 - 10.2022
Lead Supervisor , Bartender
Lincoln Square Food Hall, McGee Air Services, SeaTac
08.2018 - 04.2020
Front Desk Agent
Doubletree Suites, Southcenter Parkway
12.2016 - 07.2017
Bachelor of Science - Youth Development
Highline College
Associate of Applied Science - Human Sevices
Highline College