Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amber Nicole Strong

Selma

Summary

Remote customer service professional with solid experience delivering high-quality support in virtual environment. Reliable team player known for adapting to changing needs and focusing on achieving results. Strong skills in communication, problem-solving, and time management, ensuring efficient and effective service. Employers value dependability, collaborative spirit, and consistent performance.

Professional with history in remote customer service, skilled at delivering exceptional support and resolving client issues efficiently. Adept at utilizing communication skills and technical proficiency to enhance user experiences and meet organizational goals. Collaborative team player with focus on achieving results and adapting to changing needs.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Teacher

Easter Seals Early Head Start
09.2023 - Current
  • Build positive relationships with children and their families, and encourage family involvement in the program.

• Meet the physical, emotional, and developmental needs of children through interactions and activities. Promote parent-child bonding and security.

• Use developmentally appropriate practices to facilitate activities with groups and individuals.

• Observe and record behaviors of children to assist with EHS Home Visits in the identification of each child’s strengths and areas to grow.

• Participate in monthly staffing of children with all staff as appropriate.

• Work with and encourage parent and community volunteers.

• Integrate all EHS components into classroom time.

• Develop and utilize daily plans which reflect mandated elements, parental and cultural influences, and promote the social, emotional, physical, and cognitive development of EHS children.

• Follow a consistent schedule that meets individual needs, including small and large group experiences, choice time, music and movement, large and small motor activities, skill development, meals, and effective transitions between activities.

• Encourage experimentation, exploration, problem solving, cooperation, socialization, and choice making.

• Provide an atmosphere that promotes and reinforces parental involvement in the classroom.

• Work with special needs staff in the classroom to develop a collaborative approach that benefits all children in the classroom and meets the needs as specified on the IFSP.

• Sanitize classroom equipment and laundry.

• Assist with meal service as needed.

Work From Home Agent

Everise
04.2023 - 02.2024
  • Handling inbound and outbound customer inquiries via phone, email, or chat

* Providing product or service information

* Troubleshooting issues and resolving complaints

* Maintaining customer records

* Following up on customer interactions

* Meeting performance metrics

* Adhering to company policies and procedures

* Ensuring customer satisfaction

Skills needed for a Customer Service Work From Home

* Communication skills

* Problem-solving skills

* Technical proficiency

* Time management

* Empathy

* Active listening

* Patience

* Adaptability

Quality inspector

Adient
09.2022 - 03.2023
  • Conducting tests ans inspections of products and processes
  • Identifying and documenting defects or deviations from standards
  • Analyzing data and preparing reports
  • Recommending improvements to quality control processes
  • Ensuring compliance with regulatory requirements

Skills crucial for quality assurance inspection include:

* Attention to detail

* Analytical skills

* Communication skills

* Knowledge of quality standards

* Proficiency with inspection tools

* Documentation skills

* Time management

* Tech proficiency

* Organization

Packer/Quality inspector

Dwell & Decor
10.2019 - 03.2022
  • Conducting tests ans inspections of products and processes
  • Identifying and documenting defects or deviations from standards
  • Analyzing data and preparing reports
  • Recommending improvements to quality control processes
  • Ensuring compliance with regulatory requirements

Skills crucial for quality assurance inspection include:

* Attention to detail

* Analytical skills

* Communication skills

* Knowledge of quality standards

* Proficiency with inspection tools

* Documentation skills

* Time management

* Tech proficiency

* Organization

  • Check and box different cushions and send down the assembly line

Laundry service/rep

Waren Manor
09.2018 - 10.2019

Managing laundry operations

* Coordinating pickup and delivery schedules

* Inspecting and sorting items

* Operating and maintaining equipment

* Managing inventory and supplies

* Ensuring quality standards

* Handling customer inquiries and complaints

* Supervising laundry staff

Essential skills for a Laundry Service Coordinator include:

* Organizational skills

* Communication skills

* Problem-solving skills

* Attention to detail

* Customer service skills

* Technical skills (equipment operation and maintenance)

* Time management skills

* Supervisory skills

Toddler teacher aide

McRae learning center
06.2018 - 04.2019
  • Developed engaging lesson plans tailored to individual learning styles and developmental stages.
  • Fostered a nurturing environment promoting social, emotional, and cognitive growth among toddlers.
  • Collaborated with parents to communicate progress, address concerns, and share educational resources.
  • Created a safe, nurturing environment that fostered creativity, curiosity, and exploration among toddlers.
  • Provided structured daily routines that balanced physical activity, cognitive development, social-emotional growth, and rest periods.
  • Assisted in maintaining a clean, organized classroom that met required health and safety standards according to state regulations.
  • Allowed for ample outdoor discovery time in schedule each day.
  • Maintained tidy environment to comply with cleanliness and sanitation standards.
  • Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.

Cashier

Captin Ds
01.2018 - 10.2018
  • Processed customer transactions accurately and efficiently using point-of-sale system.
  • Maintained clean and organized checkout area to enhance customer experience.
  • Assisted customers with product inquiries and provided recommendations for menu items.
  • Trained new cashiers on operational procedures and customer service standards.
  • Resolved customer complaints promptly to maintain high satisfaction levels.
  • Monitored inventory levels at the register, ensuring timely restocking of supplies.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Enhanced customer loyalty by participating in rewards program enrollment.
  • Facilitated smoother checkout process, trained new employees on POS systems.

Education

Associate in science -

Wallace Community College
12.2025

High school diploma - undefined

Selma High School
05.2016

Skills

  • Customer Service, Communication skills, Leadership
  • Classroom management
  • Relationship building
  • Critical thinking
  • Student engagement
  • Parent-teacher communication
  • Typing speed
  • Phone etiquette
  • Goal oriented
  • Billing management
  • Appointment scheduling
  • Customer service
  • Computer skills
  • Understanding customer needs
  • Teamwork and collaboration
  • Professional telephone demeanor

Certification

CDA

Timeline

Teacher

Easter Seals Early Head Start
09.2023 - Current

Work From Home Agent

Everise
04.2023 - 02.2024

Quality inspector

Adient
09.2022 - 03.2023

Packer/Quality inspector

Dwell & Decor
10.2019 - 03.2022

Laundry service/rep

Waren Manor
09.2018 - 10.2019

Toddler teacher aide

McRae learning center
06.2018 - 04.2019

Cashier

Captin Ds
01.2018 - 10.2018

High school diploma - undefined

Selma High School

Associate in science -

Wallace Community College