AMBER NOGUERAS

• Enhanced efficiency in managing escalations, ensuring quicker problem resolution.
• Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
• Improved team morale and cohesion by initiating regular team-building activities and feedback sessions.
• Optimized risk management practices to minimize losses during volatile market periods.

Filed detailed fraud claims to support secure account management.

• Informed clients of policies and procedures.
• Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
• De-escalated and resolved customer complaints with punctual, polite and professional service.
• Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
• Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
• Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
• Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
• Reviewed and executed confidential documents, contracts and disclosures.

• Managed fraud cases with high level of accuracy and attention to detail
• Successfully resolved complex fraud issues while maintaining customer satisfaction and confidentiality
• Collaborated with cross-functional teams to develop and implement fraud prevention strategies
• Utilized various fraud detection tools and systems to investigate suspicious activities
• Proficient in using handheld scanners and computer systems to track inventory and orders
• Skilled in packaging and repackaging products to ensure quality control and accuracy
• Familiar with safety procedures and protocols for handling and storing merchandise

• Collaborated with upper management to implement strategies for business growth and profitability
• Trained and developed staff on new procedures and best practices for operational efficiency
• Led cross-functional team to exceed sales targets and improve customer satisfaction
• Managed sales floor, providing exceptional customer service and driving revenue growth
• Assisted with inventory management and stock replenishment to ensure product availability
• Utilized product knowledge to upsell and cross-sell merchandise to increase sales

• Developed strong leadership and teamwork skills through supervising and coordinating team
• Managed daily operations, training new employees, and resolving customer complaints efficiently
• Implemented new strategies to improve sales and customer satisfaction
• Assisted in inventory management, ordering supplies, and maintaining store presentation