Amber Nokes
Brighton,CO
Summary
Results-driven Branch Manager with several years of comprehensive experience in financial services. Polished in managing branch, promoting, and marketing branch products and allocating funds. Deeply familiar with banking rules and regulations. Friendly professional dedicated to promoting and maximizing sales opportunities.
Overview
21
21
years of professional experience
Work History
Branch Manager
FirstBank
Commerce City, CO
04.2016 - 05.2024
- Ensured compliance with established policies, procedures and regulations governing banking operations.
- Established strong working relationships with external partners such as vendors and suppliers.
- Resolved escalated customer complaints in a timely manner.
- Conducted regular performance reviews for all employees in the branch.
- Identified opportunities for process improvement initiatives within the branch.
- Monitored financial performance of the branch on a monthly basis.
- Managed staff scheduling, hiring and training processes.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Performed regular audits of financial records in order to ensure accuracy.
- Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
Assistant Branch Manager
FirstBank
Lakewood, CO
05.2012 - 03.2016
- Managed daily cash flow activities including counting cash drawers at opening and closing times.
- Provided leadership and direction to staff members in order to ensure efficient operations of the branch.
- Ensured compliance with internal policies and procedures as well as external regulations.
- Conducted performance reviews, monitored employee goals, and provided feedback and coaching as necessary.
- Resolved customer issues effectively in order to maintain strong customer relationships.
- Monitored daily operations of the branch including sales, customer service, inventory control.
- Identified opportunities for improvement within the branch environment and implemented solutions accordingly.
- Recruited new staff members through job postings and conducting interviews.
- Provided bank leadership in absence of branch manager.
- Developed strategy to achieve target sales goals.
Lead Personal Banker
FirstBank
Lakewood, CO
08.2003 - 04.2012
- Responded promptly to customer emails, phone calls and requests for information.
- Maintained accurate records of all transactions conducted throughout the day.
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
- Developed relationships with customers by providing exceptional service in order to increase sales opportunities.
- Provided customer service to clients, including answering questions and resolving issues.
- Promoted additional bank services through personal contact with customers.
- Performed daily balancing of cash drawer and reconciled discrepancies when necessary.
- Provided guidance on how best to utilize online banking tools for maximum benefit.
- Participated in training sessions regarding new banking products or services.
- Cross-sold banking products such as credit cards, loans and investments.
- Conducted account openings and closings for clients.
Education
High School Diploma -
Harvard High School
Harvard, IL05-2000
Skills
- Relationship Building
- Risk Mitigation
- Account analysis expertise
- Interviewing and Hiring
- Excels in team leadership
- Employee Development
Affiliations
- Volunteer within the community
Timeline
Branch Manager
FirstBank
04.2016 - 05.2024
Assistant Branch Manager
FirstBank
05.2012 - 03.2016
Lead Personal Banker
FirstBank
08.2003 - 04.2012
High School Diploma -
Harvard High School