Amber Nordfors
Greenville,NY
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Discharge Coordinator
Columbia Memorial Hospital
10.2023 - Current
- Worked within the social work department as a social worker assistant to provide additional coverage and services.
- Worked collaboratively with clinical and non-clinical team members to solve complex discharge issues.
- Coordinated travel arrangements and contacted family with travel information.
- Authorized medically appropriate facility admissions and transportation.
- Arranged placement of patients in facilities appropriate for level of care requirements.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Monitored front areas so that questions could be promptly addressed.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved office operations by automating client correspondence, record tracking and data communications.
Mental Health Tech
Columbia Memorial Hospital
02.2023 - Current
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Observed patient behaviors and mental status and notified RN or provider of unusual or potentially dangerous occurrences.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Implemented evidence-based therapeutic interventions to help clients manage mental health difficulties.
- Facilitated group therapy sessions to help clients develop coping strategies and social skills.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
- Organized recreational activities to assist in patient recovery.
- Provided therapeutic activities to assist with patient development.
Director of Events
Hudson Valley Horrors
03.2018 - 04.2024
- Researched vendors and locations, liaised between event staff and facilities and arranged teams to coordinate event setup and teardown.
- Established clear objectives and goals for each event, drove execution toward goals and measured and monitored results to track impact.
- Developed and maintained year-round calendar of events, raised brand awareness and drove organic engagement with consumers and partners.
- Utilized social media to promote events and increase attendance.
- Analyzed event costs to identify areas of improvement and cost savings.
Project Manager
Coregroup Displays
09.2014 - 04.2023
- Met project deadlines without sacrificing build quality or workplace safety.
- Managed projects from procurement to commission.
- Achieved project deadlines by coordinating with sub-contractors to manage performance.
- Developed and initiated projects, managed costs, and monitored performance.
- Negotiated and managed third-party contracts related to project deliverables.
- Coordinated material procurement and required services for projects within budget requirements.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Maintained open communication by presenting regular updates on project status to customers.
Inventory Supervisor
Ginsberg's Foods
04.2006 - 08.2014
- Monitored customer return shipments and communicated damages to manufacturer.
- Reviewed and monitored inbound inventory, outbound shipments and book adjustment transactions.
- Monitored completeness, accuracy and compliance during inventory transactions.
- Created and established check-in, stock-picking and shipping procedures.
- Supervised 8 inventory control personnel to support correct goods management and achievement of performance goals.
- Developed standard operating procedures for team to follow and maintained records of activities.
- Resolved conflicts between team members and addressed complaints or grievances.
- Enforced team adherence to safety regulations and protocols.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Assigned tasks to team members to complete within designated time frames.
- Developed and implemented strategies to improve team productivity and efficiency.
- Trained new team members on proper and safe use of tools and equipment.
Education
GED -
Germantown Central School
Skills
- Interdisciplinary Collaboration
- Healthcare regulations
- Care Coordination
- Discharge Planning
- Staff Assistance
- Quality Improvement
- HIPAA Compliance
- Data Entry
- Report Preparation
- Employee Supervision
- Administrative Management
- Office Management
Certification
Leadership Class of Columbia County Chamber of Commerce 2014
Timeline
Discharge Coordinator
Columbia Memorial Hospital
10.2023 - Current
Mental Health Tech
Columbia Memorial Hospital
02.2023 - Current
Director of Events
Hudson Valley Horrors
03.2018 - 04.2024
Project Manager
Coregroup Displays
09.2014 - 04.2023
Inventory Supervisor
Ginsberg's Foods
04.2006 - 08.2014
GED -
Germantown Central School
Leadership Class of Columbia County Chamber of Commerce 2014
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