Amber Norris
Porter,TX
Summary
Excellent written communication, research, analytical and problem-solving skills. Strong organizational skills to perform a variety of duties efficiently and prioritize daily tasks to effectively manage time. Ability to work independently while functioning collaboratively as part of a larger team. Proficient in utilizing standard. Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional resident services. Highly organized and hardworking with excellent planning and program management skills. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
17
17
years of professional experience
Work History
Health Coordinator
Blue Cross Blue
, TX
07.2014 - Current
- Monitoring and coordinating patient’s treatment plans.
- Updating the team spreadsheet daily with accurate case data.
- Checking clinical information for to verify information for admissions through ECM.
- Connecting patients with the right healthcare providers and evaluating their progress.
- Communication through email and inbound and outbound faxes for determination of cases.
- Making decisions regarding predetermination for complex denials.
- Established a patient-centric approach to care coordination, resulting in increased satisfaction and improved health outcomes.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Enhanced patient satisfaction by implementing personalized health education programs and resources.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Loan Originator/underwriter
H Group Mortgage Mitigations
Irving, Texas
01.2012 - 07.2014
- Assists with new commercial real estate (CRE) loan proposal submissions
- Processed documents for secured loans
- Reviewing of Typical types of asset documentation include verifications of deposit or (VODs), certified copies of bank statements, or portfolio investment statements
- Collects, verifies, and files borrower and guarantor financial statements, tax returns, credit checks and other related data
- Monitors upcoming compliance requirements (including expiring flood certifications and UCC filings) to ensure all items are processed/collected in accordance with requirements of Bank policy and loan-related agreements
- Follows Bank policy, procedures, and guidelines
- Files loan modification and property-related documents electronically
- Verifying that a borrower has sufficient funds for closing, down payment, and/or financial reserves
- Submitted approved mortgage loan file to loan processor for review
- Complied information in files for senior loss mitigation mortgage specialist, with reviewed delinquent mortgage loan solutions to avoiding foreclosure
- Maintains property tax and insurance information, including completing periodic escrow analyses, facilitating and/or confirming the payment of real estate taxes and insurance premiums, and collecting and filing property tax and insurance policy information
- Assisted team in daily support and training
- Underwriting for mortgage loans.
- Provided exceptional customer service throughout the entire loan process, resulting in repeat business and positive client reviews.
Senior Customer Advocate
Blue Cross Blue
, TX
01.2010 - 05.2012
- Focus on member's needs, in addition to their questions.
- Having knowledge and experience to handle each call efficiently, accurately, and simply for member because of stable environment due to high tenure and low turnover.
- Setting up hospital admissions for inpatient and preauthorized surgery admissions.
- Verifying Benefits for members and providers.
- Providing excellent customer service to members and providers.
- Enhanced customer satisfaction by addressing and resolving complex issues efficiently.
- Served as the escalation point for critical issues, applying expert knowledge to achieve satisfactory resolutions.
- Managed a diverse portfolio of client accounts, maintaining strong relationships and promoting loyalty.
Funding Analyst /Underwriter
Capitol One
Plano, TX
05.2007 - 01.2010
- Verification of proper check authorization with low errors.
- Review and underwrite consumer purpose secured loans.
- Reviewed 50 loan documents daily for large or complex loans.
- Processed wire requests.
- Reviewed loan files in process to assure compliance with state and federal laws, regulations, and compliance requirements.
- Processes monthly debt service and reserve payments while paying on checks for major car loans for customers.
- Handled customer inquiries or escalated matters for Operations, Credit or Sales as necessary.
- Underwrote on financed loans.
- Provided expert guidance on compliance requirements, ensuring that all funding applications adhered to strict regulatory standards.
- Increased funding acquisition by proactively seeking out new partnerships and cultivating relationships with existing donors.
Education
Health Administration
Northwood University
Cedar Hill, TXAlpha Charter Academy, Northwood University
Garland, TX08.2006
Skills
- Acute Care
- Healthcare management
- Infection Control
- Quality Improvement
- Health Education
- Organizational Skills
- Critical Thinking
- Team Collaboration
- Active Listening
- Patient Education
- HIPAA Guidelines
- Task Prioritization
- Records Management
Timeline
Health Coordinator
Blue Cross Blue
07.2014 - Current
Loan Originator/underwriter
H Group Mortgage Mitigations
01.2012 - 07.2014
Senior Customer Advocate
Blue Cross Blue
01.2010 - 05.2012
Funding Analyst /Underwriter
Capitol One
05.2007 - 01.2010
Health Administration
Northwood University
Alpha Charter Academy, Northwood University