Amber Norris
Albuquerque
Summary
Dedicated professional with strong eco-friendly cleaning techniques, customer service skills, and effective time management. Proven ability to resolve conflicts and build client relations, driving growth in customer base through strategic marketing efforts.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
House Cleaner
Fresh N Clean
Albuquerque
04.2024 - 12.2025
- Cleaned residential spaces using effective cleaning techniques and eco-friendly products.
- Organized cleaning supplies and equipment for efficient task completion.
- Followed safety protocols to ensure a safe working environment.
- Marketed cleaning services to grow customer base, offering client referral discounts, coupons and holiday promotions.
Customer Service Representative
Days Inn Hotel
Albuquerque
01.2023 - 08.2025
- Assisted guests with check-ins and check-outs efficiently.
- Handled guest inquiries and resolved issues promptly.
- Managed reservations using hotel management software effectively.
- Resolved billing inquiries and processed payments with precision.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
Associate of Applied Science - Computer And Information Systems
Maricopa Community Colleges, Mesa Community College
Mesa, AZ 08.2009 - 05.2011
Skills
- Eco-friendly cleaning
- Time management
- Equipment maintenance
- Cleaning techniques
- Customer service
- Training and mentoring
- Management of remote employees
- Conflict resolution techniques
- Client relations and retention
- Budgeting and finance
Timeline
House Cleaner
Fresh N Clean
04.2024 - 12.2025
Customer Service Representative
Days Inn Hotel
01.2023 - 08.2025
Associate of Applied Science - Computer And Information Systems
Maricopa Community Colleges, Mesa Community College
08.2009 - 05.2011