Amber Northcott
Gravette,AR
Summary
Professional with administrative expertise and strong focus on operational efficiency. Skilled in scheduling, document management, and customer service. Team-oriented, adaptable, and results-driven. Known for reliability, effective communication, and problem-solving abilities.
Overview
12
12
years of professional experience
Work History
Office Administrative Assistant
RoadRunner Plumbing LLC
12.2019 - Current
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Reduced errors in documentation by meticulously proofreading and editing written materials.
- Streamlined office processes by implementing efficient filing and organizational systems.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Customer Care Representative
DaySpring Cards
05.2021 - 07.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Navigated multiple computer systems and applications to find information.
Event Specialist
Advantage Solutions
01.2020 - 04.2021
- Led onsite execution of events, overseeing setup, breakdown, troubleshooting any issues as they arose while maintaining composure under pressure for a professional outcome every time.
- Interfaced with clients to understand event objectives.
- Managed event logistics and operations.
- Elevated guest satisfaction by addressing concerns promptly and professionally during events.
- Analyzed post-event feedback, implementing improvements based on insights gained for future success rates of the events organized.
Supervisor
The Walmart Museum
10.2013 - 12.2019
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Library Assistant
Gravette Public Library
06.2013 - 10.2013
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
- Answered questions from patrons and helped to find desired materials.
- Handled check-in and check-out process of library books and materials at circulation desk.
Education
High School Diploma -
Gravette High School
Gravette, AR05-2013
Skills
- Data entry
- Verbal communication
- Microsoft office
- Schedule management
- Billing and invoicing
- Inventory management
- Payroll
- Customer engagement
- Leadership and supervision
- Event planning
Timeline
Customer Care Representative
DaySpring Cards
05.2021 - 07.2021
Event Specialist
Advantage Solutions
01.2020 - 04.2021
Office Administrative Assistant
RoadRunner Plumbing LLC
12.2019 - Current
Supervisor
The Walmart Museum
10.2013 - 12.2019
Library Assistant
Gravette Public Library
06.2013 - 10.2013
High School Diploma -
Gravette High School
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