Versatile and results-driven professional with 10+ years of experience in customer service, team leadership, logistics coordination, and administrative support. Proven ability to manage high-volume operations, lead remote and onsite teams, and resolve complex customer issues with empathy and efficiency. Currently pursuing a Bachelor of Science in Human Resource Talent and Development with a strong focus on people operations and diversity initiatives. Adept at adapting to fast-paced environments and delivering exceptional service while supporting organizational goals through clear communication, problem-solving, and operational excellence.
Hi, I’m
Amber N. Thomas
Griffin,GA
Summary
Overview
14
years of professional experience
Work History
GXO Logistics
Clerk III/Team Manager
02.2022 - Current
Job overview
- Oversees inventory processes, order accuracy, and workflow assignments
- Trains and supports warehouse team members
- Utilizes Warehouse Management Systems (WMS) for order tracking and data entry
- Ensures compliance with policies and maintains customer service standards
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
Home Depot
Remote Customer Service Manager
11.2017 - 02.2022
Job overview
- Managed 60+ customer inquiries daily regarding product orders, billing, and returns in a fully remote setting
- Consistently met or exceeded KPIs such as First Call Resolution (FCR), Average Handle Time (AHT), and Customer Satisfaction (CSAT)
- Acted as a liaison between internal departments to escalate and resolve complex service issues
- Trained new remote hires on customer service protocols, CRM navigation, and communication tools
- Maintained high levels of self-discipline, organization, and productivity while working independently from home
ARBY'S RESTAURANT, Fast Food Services
Assistant Manager
08.2015 - 11.2017
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Universal Protection Security
Site Manager
03.2011 - 08.2015
Job overview
- Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
- Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
- Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
- Interviewed, hired, and trained new workers.
Education
Mercer UniversityMacon, GA
Bachelor of Science from Human Resource Talent And Development
05-2026
University Overview
- Dean's List 2022-2024
- Honor Roll 2022-2024
- 3.975GPA
Skills
- Customer Service & Conflict Resolution (Remote & In-Person)
- Team Leadership & Staff Training
- Call Center Operations & KPI Management
- Warehouse & Inventory Management Systems (WMS)
- Task Delegation & Workflow Coordination
- Employee Onboarding & Support
- Data Entry & Record Accuracy
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Calendar Management & Scheduling
- Communication & Interdepartmental Collaboration
- Diversity, Equity & Inclusion Awareness
- Confidentiality & Professional Discretion
- Time Management & Multitasking in High-Volume Settings
- Performance Evaluation & Coaching
- Remote Work Tools (Zoom, Teams, Email, CRM systems)
Accomplishments
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Clerk III/Team Manager
GXO Logistics
02.2022 - Current
Remote Customer Service Manager
Home Depot
11.2017 - 02.2022
Assistant Manager
ARBY'S RESTAURANT, Fast Food Services
08.2015 - 11.2017
Site Manager
Universal Protection Security
03.2011 - 08.2015
Mercer University
Bachelor of Science from Human Resource Talent And Development
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