Amber Oakley

New Bern,NC

Summary

Detail-oriented team player with strong organizational skills and the ability to handle multiple projects simultaneously with a high degree of accuracy. Works professionally with clients to develop and implement successful strategies for maximizing services and benefits and I have a proven track record of success in determining eligibility and resolving complex cases. Skilled in problem-solving and identifying solutions meeting clients' needs. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Education

Diploma -

Pamlico County High School

Bayboro, NC

06.2002

Skills

Administrative Experience
Microsoft Office
Application support
Data Entry
Telephone Etiquette
Public Assistance
Eligibility Determination

Application Review
Data Compilation
Proficiency in Microsoft and Docuphase
Quality Assurance
Conflict Resolution
Multitasking
Organization and Time Management

Quote

Your most unhappy customers are your greatest source of learning.

Bill Gates

Work History

Eligibility Specialist /Quality Control Specialist

AMA Consulting Group, LLC

11.2022 - Current

Receiving and submitting applications for assistance for New Jersey Department of Community Affairs.
Fact checking information received and applying assistance to accounts
Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Paid attention to detail while completing assignments.
Evaluated financial documents to accurately assess income levels, assets, expenses, and other relevant factors impacting client eligibility status.
Assisted clients with completion of applications and paperwork.
Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
Managed high-volume payment processing tasks, consistently meeting deadlines without compromising accuracy or quality.
Processed typically 16 applications to payment daily.

Office Administrator

Costal Tree

02.2019 - 09.2022

Improved office operations by automating client correspondence, record tracking and data communications.
Facilitated timely payment of invoices to maintain positive relationships, processing accounts payable and receivable.
Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Completed bi-weekly payroll for 8 employees.
Ensured accurate financial documentation, maintaining meticulous records of all transactions and reconciliations.
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.

Supervisor

Liberty Support Services

07.2017 - 02.2019

Monitored workflow to improve employee time management and increase productivity.
Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Collected, arranged, and input information into database system.
Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence.
Conducted routine inspections to check quality and compliance with established specifications.
Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Generated reports and payroll

Overview

years of professional experience