Summary
Education
Skills
Quote
Work History
Overview
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Amber Oakley

Amber Oakley

New Bern,NC

Summary

Detail-oriented team player with strong organizational skills and the ability to handle multiple projects simultaneously with a high degree of accuracy. Works professionally with clients to develop and implement successful strategies for maximizing services and benefits and I have a proven track record of success in determining eligibility and resolving complex cases. Skilled in problem-solving and identifying solutions meeting clients' needs. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Education

Diploma -

Pamlico County High School
Bayboro, NC
06.2002

Skills

  • Administrative Experience
  • Microsoft Office
  • Application support
  • Data Entry
  • Telephone Etiquette
  • Public Assistance
  • Eligibility Determination
  • Application Review
  • Data Compilation
  • Proficiency in Microsoft and Docuphase
  • Quality Assurance
  • Conflict Resolution
  • Multitasking
  • Organization and Time Management

Quote

Your most unhappy customers are your greatest source of learning.
Bill Gates

Work History

Eligibility Specialist /Quality Control Specialist

AMA Consulting Group, LLC
11.2022 - Current
  • Receiving and submitting applications for assistance for New Jersey Department of Community Affairs.
  • Fact checking information received and applying assistance to accounts
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Paid attention to detail while completing assignments.
  • Evaluated financial documents to accurately assess income levels, assets, expenses, and other relevant factors impacting client eligibility status.
  • Assisted clients with completion of applications and paperwork.
  • Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
  • Managed high-volume payment processing tasks, consistently meeting deadlines without compromising accuracy or quality.
  • Processed typically 16 applications to payment daily.

Office Administrator

Costal Tree
02.2019 - 09.2022
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Facilitated timely payment of invoices to maintain positive relationships, processing accounts payable and receivable.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Completed bi-weekly payroll for 8 employees.
  • Ensured accurate financial documentation, maintaining meticulous records of all transactions and reconciliations.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.

Supervisor

Liberty Support Services
07.2017 - 02.2019
  • Monitored workflow to improve employee time management and increase productivity.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Collected, arranged, and input information into database system.
  • Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Generated reports and payroll

Overview

7
7
years of professional experience
Amber Oakley