Amber Oakley
New Bern,NC
Summary
Highly organized professional with expertise in managing diverse projects with precision. Proficient in assessing eligibility and resolving intricate cases to ensure optimal client benefits. Strong problem-solving abilities and strategic development skills tailored to client requirements. Recognized for efficiency in government program administration and exceptional communication skills, driving client satisfaction.
Overview
8
8
years of professional experience
Work History
Income Maintenance Caseworker
Craven County Department Of Social Services
New Bern, NC
12.2024 - Current
- Assisted clients in completing necessary paperwork for obtaining benefits.
- Provided information to clients regarding available services and resources.
- Interpreted policies, laws, and regulations relevant to assigned caseloads.
- Participated in trainings and workshops related to income maintenance caseworker duties.
- Assessed and documented the financial, medical, and other needs of clients.
- Performed data entry into computer systems for tracking client information.
- Responded timely to inquiries from clients regarding their benefits status.
- Ensured compliance with applicable regulations and procedures.
- Maintained accurate records of case notes and progress reports.
- Participated in and successfully completed on-the-job training.
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
Eligibility Specialist /Quality Control Specialist
AMA Consulting Group, LLC
11.2022 - 08.2024
- Received and submitted applications for assistance with New Jersey Department of Community Affairs.
- Evaluated financial documents to assess income levels, assets, and expenses affecting client eligibility.
- Completed paperwork, identifying discrepancies and resolving issues promptly.
- Assisted clients in completing applications and necessary paperwork.
- Followed guidelines for reviewing applicant data to determine eligibility for economic assistance.
- Managed high-volume payment processing, consistently meeting deadlines without sacrificing accuracy.
- Processed an average of 16 applications to payment daily while maintaining attention to detail.
Office Administrator
Costal Tree
02.2019 - 09.2022
- Improved office operations by automating client correspondence, record tracking and data communications.
- Facilitated timely payment of invoices to maintain positive relationships, processing accounts payable and receivable.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Completed bi-weekly payroll for 8 employees.
- Ensured accurate financial documentation, maintaining meticulous records of all transactions and reconciliations.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Supervisor
Liberty Support Services
07.2017 - 02.2019
- Monitored workflow to improve employee time management and increase productivity.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Collected, arranged, and input information into database system.
- Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence.
- Conducted routine inspections to check quality and compliance with established specifications.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Generated reports and payroll
Education
Diploma -
Pamlico County High School
Bayboro, NC06.2002
Skills
- Administrative expertise
- Microsoft Office proficiency
- Application processing and support
- Data entry and management
- Telephone etiquette
- Public assistance eligibility
- Quality assurance and conflict resolution
- Multitasking and organization
- Attention to detail
- Policy interpretation
- HIPAA compliance
- Eligibility assessment
- Recordkeeping and data input
- Research skills
- Benefit programs knowledge
- Benefit Programs Understanding
References
References available upon request.
Timeline
Income Maintenance Caseworker
Craven County Department Of Social Services
12.2024 - Current
Eligibility Specialist /Quality Control Specialist
AMA Consulting Group, LLC
11.2022 - 08.2024
Office Administrator
Costal Tree
02.2019 - 09.2022
Supervisor
Liberty Support Services
07.2017 - 02.2019
Diploma -
Pamlico County High School
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