Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

AMBER O'Brien

Orting,WA

Summary

Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Careers Consultant

Vadis
Sumner, WA
05.2018 - Current
  • Provided work readiness education including SMART Goal training, work-based learning opportunities, and paid internships to 20K students with Individualized Education Plans (IEPs) in the Pierce County area resulting in a $225K contract from Department of Social and Health Services (DSHS)
  • Authored a 15-week Pre-ETS curriculum utilized by 18 schools resulting in a 20-page individualized work readiness portfolio for participating students to assist in future job preparation, resume building, interview techniques, onboarding and work ethic expectations
  • Applied Microsoft Excel skills to develop a comprehensive billing system tracking student attendance, student data, outcome revenue, and quick insights to current hourly, weekly, monthly, and yearly program income
  • Assessed students' individual needs and abilities through person-centered-planning to determine appropriate resources and advocated for necessary services resulting in post-graduation career success
  • Managed caseloads of up to 20 clients with significant cognitive or mental health barriers while providing community-based assessments, job placement and job retention services resulting in successful long-term employment
  • Facilitated intake procedures for qualifying clients including explanation of services, skill/vocational assessments, and preparation of case files to guarantee clear understanding of service expectations and productive service delivery
  • Developed personalized activities for unemployed clients to build skills such as work readiness, work ethics, social skills, self-advocacy, and self-motivation through individual coaching to prepare for employment resulting in successful transition into the workforce.

Denny's
Bonney Lake, WA
02.2018 - 07.2018
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries, and minimize customer service issues by verifying orders resulting in increased sales
  • Maintained table settings by removing courses, replacing utensils, and refiling beverages promptly and courteously, leading to increased positive reviews
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies improving service delivery
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions resulting in accurate till counts.

Thrift Shop Manager

Vilseck Thrift Shop
Vilseck, Germany
06.2014 - 12.2017
  • Develop and implemented procedures for store operations, including opening, and closing the store; procedures for accepting, sorting, pricing donations; security procedures for staff and volunteers, handling of cash, and other relevant procedures as needed leading to efficient training and balanced workdays
  • Provided ongoing financial reporting to the Executive Director regarding sales progress during certain time periods as well as by department
  • Oversaw daily, weekly, and monthly sales performance, percentage of sales goals reached and overall operation of the store
  • Coordinated and participated in the hiring, supervision, and evaluation of staff
  • Crossed trained and mentored staff for succession planning; create opportunities for internal promotion.

Substance Abuse Counselor

Consejo Counseling Referral Services
Tacoma, WA
06.2014 - 06.2016
  • Managed all aspects of a case from date of entry to date of discharge to support service transition and success in sobriety
  • Evaluated patients physical and mental behaviors to identify service needs resulting in successful outcomes
  • Developed a three-month prevention curriculum designed to accommodate new enrollments, avoiding repeat information while fulfilling legal treatment requirements
  • Collaborated with family, psychiatrists, doctors, nurses, social workers, and department of corrections to encompass full spectrum of support to aid in sobriety goals.

Education

B.S - Human Services, Leadership and Administration

Walden University
08.2023

Technician Certification , Mental Health Technician -

Auburn University-Montgomery
Montgomery, AL
2017

High School Diploma -

Emerald Ridge High School
Puyallup, WA
2009

Skills

  • Resource Coordination and Allocation
  • Microsoft Office Suite
  • Task Prioritization
  • Document and File Management
  • Appointment Coordination
  • Research and Analytical Skills
  • Confidentiality and Data Protection
  • Database and Client Management Systems
  • Office Equipment Operation
  • Strong Organizational Skills
  • Schedule Management
  • Ease with Computers and Technology
  • Verbal and Written Communication
  • Professional and Courteous
  • Presentation Development
  • Spreadsheet Tracking

Accomplishments


  • The National Society of Leadership and Success - Member
  • Received 2021 Distinguished Service Award- Vadis


Certification


  • Food Handling CPR/First Aid
  • Mental Health Technician

Timeline

Careers Consultant

Vadis
05.2018 - Current

Denny's
02.2018 - 07.2018

Thrift Shop Manager

Vilseck Thrift Shop
06.2014 - 12.2017

Substance Abuse Counselor

Consejo Counseling Referral Services
06.2014 - 06.2016

B.S - Human Services, Leadership and Administration

Walden University

Technician Certification , Mental Health Technician -

Auburn University-Montgomery

High School Diploma -

Emerald Ridge High School

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AMBER O'Brien