Amber Ocasio
Springfield Gardens
Summary
Professional and personable professional with experience in client relations, coordination, and high pressure environments. Skilled in creating welcoming experiences, managing multiple priorities, and supporting individuals with care and attention to detail. Known for strong communication, organization, and a calm, solutions oriented approach.
Overview
6
6
years of professional experience
Work History
Nanny
Aaron Rahim
Wyomissing
11.2023 - 05.2025
- Provided attentive care and created a safe, structured environment for children.
- Fostered strong relationships with families through regular communication and dependable support.
- Coordinated schedules, transportation, and daily routines to ensure smooth operations.
- Addressed unforeseen circumstances promptly to maintain stability and safety for children.
Business Analyst
FDM Group
New York
11.2022 - 11.2023
- Analyzed business requirements to support project development and implementation.
- Gathered functional specifications and documented processes in collaboration with stakeholders.
- Use data visualization tools to communicate insights and recommendations.
- Facilitated communication and organization across projects by collaborating with teams and stakeholders.
Account Executive
Uprisun Solar
Valley Stream
01.2021 - 07.2022
- Conducted product demonstrations and created proposals and contracts to facilitate client decision-making.
- Built strong client relationships by providing clear communication and personalized support.
- Coordinated schedules and managed multiple client needs to ensure timely service delivery.
Bank Teller
Tompkins Mahopac Bank
Poughkeepsie
03.2019 - 01.2020
- Delivered exceptional customer service by promptly resolving inquiries and issues, enhancing customer loyalty.
- Processed financial transactions with accuracy and efficiency, contributing to customer satisfaction.
- Ensured compliance with banking regulations and internal policies to maintain operational integrity.
Education
Bachelor of Arts - Liberal Studies
SUNY, Purchase
Purchase, NY05-2019
Skills
- Scheduling & Coordination
- Customer Service & Guest Experience
- Client Communication
- Conflict Resolution
- Attention to Detail
- Team Collaboration
- Microsoft Office
References
References available upon request.
Timeline
Nanny
Aaron Rahim
11.2023 - 05.2025
Business Analyst
FDM Group
11.2022 - 11.2023
Account Executive
Uprisun Solar
01.2021 - 07.2022
Bank Teller
Tompkins Mahopac Bank
03.2019 - 01.2020
Bachelor of Arts - Liberal Studies
SUNY, Purchase