Amber Ochoa
Spokane,WA
Summary
Friendly Dental Receptionist dedicated to greeting every patient with smile and running front desk day-to-day operations smoothly. Strengths include handling insurance claims, managing multi-line phone systems and addressing patients' concerns.
Overview
14
14
years of professional experience
Work History
Specialty Operations Coordinator
Sedgwick
Spokane, WA, WA
01.2025 - Current
- Assigning worker compensation claims
- Initial contact to the employer
- Working with Gardiant software
- Working with Juris software
- Converting claims
- Tru Up reports
- Working with SIR mail
- Coordinated daily operations to ensure efficient workflow and timely service delivery.
Patient Coordinator
Dr Robb Heinrich DDS
Spokane, WA
05.2018 - 01.2025
- Coordinated patient appointments and maintained appointment schedule with Dentrix software.
- Developed and implemented patient intake forms to ensure accurate information was collected.
- Processed incoming patient data into system, including demographic information and insurance coverage details.
- Verified accuracy of dental claims for completeness and compliance with insurance policies and regulations.
Patient Coordinator
Children's Dental Village
Spokane, WA
06.2012 - 05.2018
- Created and maintained accurate electronic records of all insurance claims and payments.
- Provided customer service by answering patient questions and addressing concerns.
- Verified accuracy of dental claims for completeness and compliance with insurance policies and regulations.
- Processed incoming patient data into system, including demographic information and insurance coverage details.
Education
Dental Assisting
Apollo College
Spokane, WA06-1999
High School Diploma -
Mead Sr High School
Spokane, WA06-1997
Skills
- Communication proficiency
- Claim Amount Calculations
- Small Claims Payouts
- Customer Service
- Payment Processing
- Billing process management
- Communication
- Data Entry
- Multitasking Abilities
Timeline
Specialty Operations Coordinator
Sedgwick
01.2025 - Current
Patient Coordinator
Dr Robb Heinrich DDS
05.2018 - 01.2025
Patient Coordinator
Children's Dental Village
06.2012 - 05.2018
Dental Assisting
Apollo College
High School Diploma -
Mead Sr High School