Amber Olden
West Monroe,LA
Summary
Poised ROI medical records clerk possessing excellent organizational and communication skills. Offering 2 years of experience providing medical records and information to proper recipients while following rules to protect clients' sensitive information. Strong customer service skills with excellent attention to detail.
Overview
25
25
years of professional experience
Work History
Housekeeper
JJ's Cleaning Services, LLC
Choudrant, LA
03.2023 - 01.2024
- Enhanced client satisfaction by ensuring thorough cleaning of their homes and/or businesses.
- Maintained a spotless environment through weekly/monthly diligent housekeeping tasks.
- Reduced the need for deep cleanings by consistently cleaning on a week to week basis.
- Collaborated with employer to complete tasks efficiently and effectively.
Medical Records Clerk
St. Francis Medical Center
Monroe, LA
02.2007 - 05.2009
- Streamlined medical record retrieval by implementing an efficient filing system.
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Collaborated with physicians and nurses, providing timely access to accurate and up-to-date medical records.
- Supported clinical decision-making by promptly delivering requested medical records to healthcare providers.
- Responded effectively to requests for medical records from legal representatives, insurance companies, and other authorized parties in a timely manner.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Maintained patient confidence by keeping patient records information confidential.
Assistant Manager/Assistant Cashier
CITGO
Monroe, LA
04.1999 - 06.2006
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
GED -
Bastrop High School
Bastrop, LA06.1998
Skills
- Patient confidentiality
- HIPAA Regulations
- Clerical Functions
- Medical Records Requests
- Medical Records Filing
- Medical Release of Information ROI processes
Timeline
Housekeeper
JJ's Cleaning Services, LLC
03.2023 - 01.2024
Medical Records Clerk
St. Francis Medical Center
02.2007 - 05.2009
Assistant Manager/Assistant Cashier
CITGO
04.1999 - 06.2006
GED -
Bastrop High School
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