Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Amber Olivarez

Amarillo,TX

Summary

Professional collections specialist with strong focus on team collaboration and achieving results. Skilled in accounts receivable management, negotiation, and dispute resolution. Reliable, adaptable, and known for maintaining high standards and delivering impactful outcomes in dynamic environments. Excellent communication, problem-solving, and analytical abilities.

Overview

17
17
years of professional experience

Work History

Collections Specialist

Amarillo Heart Institute
04.2016 - Current
  • Managed collection efforts for overdue accounts, ensuring timely payments and maintaining positive patient relationships.
  • Developed and implemented strategies to streamline collections processes, enhancing overall efficiency.
  • Trained and mentored junior staff on best practices in collections and dispute resolution techniques.
  • Analyzed account trends to identify potential issues and proactively addressed them with tailored solutions.
  • Collaborated with healthcare providers to resolve billing discrepancies, improving patient satisfaction scores.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Negotiated to collect balance in full.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Improved customer payment compliance through negotiating mutually agreeable repayment plans.
  • Processed payments and applied to customer balances.
  • Boosted overall collection efforts through building strong relationships with clients that fostered trust and open communication lines.
  • Cultivated a professional demeanor when dealing with difficult customers, displaying empathy while remaining assertive in achieving desired outcomes.
  • Reduced delinquency rates by implementing effective collection strategies and maintaining consistent follow-up procedures.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Contributed to a positive work environment by providing support, guidance, and expertise to junior team members as they navigated complex collections situations.
  • Assisted in implementing procedures and policies to facilitate timely payments.
  • Fostered a positive working relationship with other departments within the company, assisting in credit evaluation processes, risk assessments, and overall financial strategy development.

Scheduler

Amarillo Heart Institute
04.2016 - Current
  • Coordinated appointment scheduling for multiple departments, ensuring optimal resource allocation and client satisfaction.
  • Managed incoming calls and inquiries, directing them to appropriate personnel for timely responses.
  • Collaborated with healthcare professionals to prioritize urgent appointments, ensuring timely patient care.
  • Answered phone calls and answered questions from potential customers.
  • Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
  • Acted as first point of contact and set appointments for prospective clients.

Registration Clerk

Amarillo Heart Institute
04.2016 - Current
  • Managed patient registration process, ensuring accurate data entry and compliance with healthcare regulations.
  • Collaborated with medical staff to streamline patient check-in procedures, enhancing overall efficiency.
  • Conducted regular audits of patient records, identifying discrepancies and implementing corrective measures for accuracy.
  • Assisted in developing training materials to improve onboarding processes for new employees within the department.
  • Implemented electronic health record updates, reducing paper usage and improving accessibility for healthcare providers.
  • Managed difficult situations involving upset or frustrated patients with empathy and professionalism, ultimately resolving issues effectively.
  • Enhanced patient experience through friendly interactions and efficient service during registration.
  • Created an environment of teamwork among colleagues by offering support and assistance when needed, fostering positive working relationships.
  • Assisted with scheduling appointments, leading to improved clinic flow and reduced wait times for patients.
  • Ensured compliance with HIPAA regulations by safeguarding sensitive patient information during the registration process.
  • Organized daily work assignments for team members to maximize productivity and maintain high levels of customer satisfaction within the department.
  • Reduced errors in insurance billing by carefully verifying insurance details during patient registration.
  • Provided exceptional customer service while addressing patient concerns or inquiries throughout the registration process.
  • Verified insurance coverage to confirm patient coverage for necessary medical services.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.
  • Provided counseling to help patients navigate financial assistance programs for uncovered bills.
  • Processed patient registrations efficiently, ensuring accurate data entry into electronic health record systems.

Insurance Verification Specialist

Amarillo Heart Institute
04.2016 - Current
  • Verified patient insurance coverage and benefits for accurate billing and claims processing.
  • Collaborated with healthcare providers to resolve discrepancies in patient information and insurance details.
  • Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Assisted patients with understanding personalized insurance coverage and benefits.
  • Demonstrated a high level of professionalism and attention to detail in all aspects of insurance verification specialist role, consistently exceeding performance expectations.
  • Posted payments to accounts and maintained records.
  • Negotiated payment plans on behalf of clients facing financial hardship, helping them access necessary healthcare services without undue burden.

Branch Manger

Nobel Finance
11.2013 - 05.2014
  • Directed daily operations to ensure optimal branch performance and customer satisfaction.
  • Developed and implemented strategic plans to increase market share and drive growth.
  • Mentored staff, fostering professional development and enhancing team productivity.
  • Analyzed financial reports to identify trends and inform decision-making processes.
  • Streamlined workflows, improving efficiency in service delivery and operational procedures.
  • Cultivated relationships with key clients, enhancing client retention and loyalty initiatives.
  • Oversaw compliance with policies and regulations, minimizing risk for the organization.
  • Coordinated training programs to elevate employee skills and knowledge across the branch.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Mentored staff in best practices for sales and customer engagement techniques.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Evaluated borrower creditworthiness using automated underwriting systems.
  • Guided clients through loan application processes, ensuring compliance with regulations.
  • Mentored junior loan officers on best practices and industry standards.
  • Examined customer loan applications for loan approvals and denials.
  • Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
  • Originated, reviewed, processed, closed, and administered customer loan proposals.

Administrative Assistant

West Texas Gas
02.2012 - 06.2013
  • Managed scheduling and calendar coordination for executive team, ensuring efficient time allocation.
  • Developed and maintained filing systems to enhance document retrieval and organization.
  • Assisted in preparing reports and presentations, ensuring accuracy and adherence to deadlines.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Streamlined office operations through effective document management systems.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.

Assistant Manager/Branch Manager

Security Finance/Continental Credit
05.2008 - 02.2010
  • Led team in optimizing operational workflows, enhancing overall efficiency and productivity.
  • Developed training programs for new hires, fostering skill development and knowledge retention.
  • Implemented inventory management systems, improving stock accuracy and reducing discrepancies.
  • Coordinated cross-departmental communication to streamline project execution and enhance collaboration.
  • Mentored junior staff, providing guidance on best practices and professional development opportunities.
  • Reviewed loan applications for accuracy and completeness, ensuring compliance with regulatory requirements.
  • Collaborated with underwriters to resolve discrepancies and expedite loan processing timelines.
  • Implemented process improvements that enhanced operational efficiency in loan document handling.
  • Developed and implemented operational strategies to enhance team performance across multiple locations.
  • Led cross-functional teams in executing project objectives, ensuring alignment with company goals.
  • Mentored junior managers, fostering professional growth and enhancing leadership capabilities within the organization.
  • Developed training materials for new employees on loan processing procedures.
  • Streamlined application workflows, reducing processing time for approvals significantly.

Education

Cosmetology

Clarendon College Cosmetology
Amarillo, TX
07-2025

High School Diploma -

Memphis High School
Memphis, TX
05-2025

Skills

  • Credit and collections
  • Teamwork orientation
  • Account review
  • Relationship building
  • Collections
  • Customer research

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Collections Specialist

Amarillo Heart Institute
04.2016 - Current

Scheduler

Amarillo Heart Institute
04.2016 - Current

Registration Clerk

Amarillo Heart Institute
04.2016 - Current

Insurance Verification Specialist

Amarillo Heart Institute
04.2016 - Current

Branch Manger

Nobel Finance
11.2013 - 05.2014

Administrative Assistant

West Texas Gas
02.2012 - 06.2013

Assistant Manager/Branch Manager

Security Finance/Continental Credit
05.2008 - 02.2010

Cosmetology

Clarendon College Cosmetology

High School Diploma -

Memphis High School

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