Amber Oliver
Aurora,CO
Summary
Diligent and responsible Cashier with excellent history of running smooth, accurate registers and maintaining cleanliness. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty. Meet all front end store needs with strengths in merchandising, customer service and cash register operations. Complete purchases and returns while resolving customer concerns and suggesting additional merchandise selections. Sales leader with demonstrated upselling and consultative abilities. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Cashier
PetSmart
05.2018 - 11.2018
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Worked flexible schedule to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
Front Cashier/Drive-Thru Cashier
Taco Bell
03.2016 - 11.2016
- Approached every question or concern with calm and level-headed approach.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly and professionally.
- Enhanced customer satisfaction by providing efficient and accurate cash handling services.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Called for back up cashiers during peak times to minimize wait time for customers.
- Contributed to a welcoming atmosphere by greeting customers warmly upon arrival, fostering positive relationships with new and returning shoppers.
- Demonstrated flexibility by willingly adjusting schedules or covering additional shifts when needed to address staffing shortages or peak business periods.
- Collaborated with other front-end staff to ensure seamless transitions between shifts and maintain overall efficiency of cashier operations.
- Handled high-volume sales periods with ease, maintaining accuracy and speed under pressure while delivering excellent customer service.
- Followed store opening and closing procedures to keep store secure and avoid erroneously setting off security alarms
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Followed food safety and sanitation guidelines at all times.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Understood restaurant menu, limited-time offers and promotions to answer guest questions.
- Improved team productivity by assisting with food preparation during peak hours when needed.
- Adhered to all company policies regarding cash handling, food safety procedures, and workplace conduct expectations consistently throughout employment tenure.
- Demonstrated adaptability by adjusting to rapidly changing situations during busy hours, providing top-notch service in spite of any challenges faced.
- Resolved problems with orders quickly and offered refund or replacement.
- Monitored customer orders to confirm accuracy in preparation and delivery.
- Developed strong communication skills while interacting with diverse clientele daily.
Customer Service Representative
Teleperformance
06.2015 - 11.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Education
High School Diploma -
Dougherty Comprehensive High School
Albany, GA05.2015
Skills
- Patience and Empathy
- Time management skills
- Cleaning and sanitizing
- Customer service excellence
- Reliability and punctuality
- Cash handling and management
- Attention to Detail
- Professionalism and Courtesy
- Conflict Resolution
- Customer Complaint Resolution
- Up-selling techniques
- Honest and Dependable
Timeline
Cashier
PetSmart
05.2018 - 11.2018
Front Cashier/Drive-Thru Cashier
Taco Bell
03.2016 - 11.2016
Customer Service Representative
Teleperformance
06.2015 - 11.2015
High School Diploma -
Dougherty Comprehensive High School