Summary
Overview
Work History
Education
Skills
Timeline
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Amber Olmstead

Colorado Springs,CO

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals

Overview

10
10
years of professional experience

Work History

Financial Services Representative

Adams Bank and Trust
Colorado Springs , CO
02.2023 - Current
  • Functions as a trained teller; receiving and processing teller transactions accurately and efficiently. Balances efficiently and accurately.
  • Worked collaboratively with other departments to provide comprehensive solutions for clients.
  • Fostered relationships with new and existing customers through excellent customer service skills.
  • Processed transactions quickly and accurately in accordance with established procedures.
  • Educated customers about different types of products available from the company's portfolio.
  • Managed multiple accounts simultaneously while ensuring compliance with all relevant laws.
  • Willing travels to/from other locations within region, as need. offers assistance with training and knowledge bases needed to complete daily/weekly retail task.
  • Cross-sold bank products and services based on customer needs to boost sales.
  • Utilized CRM systems to track client interactions, transactions, and progress towards financial goals.

Receptionist

Colorado Springs Orthopaedic Group
Colorado Springs, CO
02.2022 - Current
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered central telephone system and directed calls accordingly.
  • Confirmed appointments, communicated with clients and updated client records.
  • Responded to inquiries from callers seeking information.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Provided callers with address, directions, company website and related information.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Maintained confidentiality of information regarding clients and company.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Resolved customer problems and complaints.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.

Store Manager

Whitts Barbecue
Clarksville, TN
05.2014 - 01.2022
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain budget.
  • Offered excellent customer service.
  • Developed new store location from ground up by hiring and training efficient team.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Approved regular payroll submissions for employees.
  • Responded to customer questions, concerns and complaints.
  • Interacted with vendors and suppliers.

Preschool Assistant Teacher

Milestones Early Learning Center
Cascade, MI
04.2018 - 09.2018
  • Assisted teacher by developing lesson plans to meet educational goals for each child.
  • Promoted physical, academic and social development by implementing diverse classroom and outside activities.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Created portfolios to showcase progress of each child.
  • Interacted with children one-on-one and in small groups to enhance and support learning activities.
  • Communicated with parents to inform about child's progress and classroom behavior.
  • Prepared for lessons by gathering educational materials and setting up equipment.
  • Created weekly newsletter to keep families informed about school activities.
  • Maintained classrooms by disinfecting and sterilizing surfaces and toys.
  • Wiped down play areas, toys, tables and other hard surfaces to minimize germ spread.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Organized snack time and nap hours.

Store Associate

TJ Max
Clarksville, TN
08.2016 - 12.2017
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Answered questions about store policies and addressed customer concerns.
  • Used POS system to process sales, returns, online orders and gift card activations.

Education

High School Diploma -

NorthWest High School
Clarksville, TN
05.2016

Skills

  • Store Management
  • Customer Response
  • Accurate money handling
  • Customer Relations
  • Bank deposit procedures
  • Team leadership and coaching
  • Systems and software programs
  • Strategic thinker
  • Customer and Client Relations
  • Professional demeanor
  • Multi-Line Telephone Systems
  • Conflict Resolution
  • Office administration
  • Office management
  • Organization skills
  • Time management
  • Scheduling
  • Cash Management

Timeline

Financial Services Representative

Adams Bank and Trust
02.2023 - Current

Receptionist

Colorado Springs Orthopaedic Group
02.2022 - Current

Preschool Assistant Teacher

Milestones Early Learning Center
04.2018 - 09.2018

Store Associate

TJ Max
08.2016 - 12.2017

Store Manager

Whitts Barbecue
05.2014 - 01.2022

High School Diploma -

NorthWest High School

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Amber Olmstead