Amber Olson
Horseheads,NY
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
12
12
years of professional experience
Work History
Store Manager
Starbucks
04.2017 - Current
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- In charge of hiring, setting up training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Interacted well with customers to build connections and nurture relationships.
- Manager of the Quarter 2020, 2022
Assistant Store Manager
Starbucks
12.2016 - 04.2017
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Shift Supervisor
Starbucks
09.2011 - 12.2016
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Delivered successful training to more than [Number] employees during tenure, educating on successful work processes and productivity strategies
Barista
Starbucks
05.2011 - 09.2011
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
Education
High School Diploma -
W.F West
Chehalis, WASkills
- Constructive Feedback
- Employee Performance Evaluations
- Inventory Control Procedures
- Revenue Development
- Team Leadership
- Policies and Procedures
- Employee Motivation
- Proper Staffing
Timeline
Store Manager
Starbucks
04.2017 - Current
Assistant Store Manager
Starbucks
12.2016 - 04.2017
Shift Supervisor
Starbucks
09.2011 - 12.2016
Barista
Starbucks
05.2011 - 09.2011
High School Diploma -
W.F West