Amber Opdahl
Cologne,MN
Overview
23
23
years of professional experience
Work History
Office Manager/Principal/Instructor
Creo Arts & Dance
Minnetonka, MN
09.2010 - Current
- Plan, Administer and control budgets
- Plan and create summer and fall dance programs
- Set pricing
- Hire, train & terminate teaching and administrative personnel
- Set goals and deadlines for the business
- Confer with customers and vendors by telephone or in person to provide information about services
- Kept records of customer interactions and transactions
- Record Keeping of inquiries, complaints, and comments, as well as action taken
- Check to ensure that appropriate changes were made to resolve customers' problems
- Determine charges for services requested, collect deposits or payments, and arrange for billing
- Locate and notify customers of delinquent accounts by mail, or telephone
- Arrange for debt repayment or establish repayment schedules, based on customers' financial situations
- Receive payments and post amounts paid to customer accounts
- Verify attendance, hours worked, and pay adjustments, and post information onto designed records
Training & Compliance Manager
Central Portfolio Control
Minnetonka, MN
01.2019 - Current
- Recruitment & hiring of all new employees company wide
- Develop engaging training programs and materials (e.g., workshops, e-learning modules, manuals)
- Tailor programs for various employee levels, from onboarding to leadership development
- Monitor laws and regulations relevant to the 3rd party debt collections industry
- Train all new employees on FDCPA, State Regulations, HIPAA, Company/Client Policies & System of Record (advantage)
- Ensure policies and procedures are updated to reflect changes in both state & federal regulations
- Supervise, train, and support debt collection agents including 4 BPO offices
- Monitor team performance, providing feedback and coaching to meet goals
- Develop and implement effective collection strategies to optimize recovery
Bookkeeper
Brenton Communities Inc.
Deephaven, MN
01.2018 - 01.2019
- Process Account Payable and Receivables
- Maintain Financial Records for 6 companies
- Record Transactions
- Bank Reconciliation
- Invoice Management
- Create Journal Entries
- Quality Control
- Process Payroll
- Handle all home buys and sales
Legal Assistant
Bernick Lifson P.A
Minneapolis, MN
10.2016 - 12.2017
- Draft legal documents for litigation
- Filed legal documents with federal, state and district courts
- Managed 150 collection files with 8 separate property management companies
- Negotiated payoffs, payment plans or initiated foreclosure proceedings against delinquent accounts
- Draft collections letter on delinquent accounts
- Set appointments and court dates for attorneys
- Oversaw workflow and deadlines for support staff
- Conducted FDCPA Training for all Legal Assistants and Support Staff
- Answer front desk roll over calls and direct appropriately
- Back up for Receptionist
Collections Manager
Bureau Of Collection Recovery (BCR)
Eden Prairie, MN
01.2004 - 09.2010
- Managed collection placements for Wells Fargo Bank, Credit Acceptance, Chase Bank, AT & T, Verizon, T-Mobile and Sprint
- Hired and Terminated staff
- Developed New Hire Training Program
- Trained new hire collectors
- FDCPA proficient
- Created and Maintained dialer strategies
- Payroll bi weekly and monthly bonuses
- In charge of 65 inbound and outbound collectors and operators
- Scheduling for the collections floor
- Overseeing attorneys and outsourced collection accounts
- Reconciling monthly inventory
Corporate Trainer/Collections Lead
FRS
Edina, MN
09.2001 - 01.2004
- Developed Training Program for Edina and Brooklyn Center Locations
- Hired all employees
- Trained all new hires in the collections department
- Ran collection team of 15 collectors on Credit Card Debt
- Developed dialer strategies for daily dialer campaigns
- Audited all collectors to ensure FDCPA compliant
Timeline
Training & Compliance Manager
Central Portfolio Control
01.2019 - Current
Bookkeeper
Brenton Communities Inc.
01.2018 - 01.2019
Legal Assistant
Bernick Lifson P.A
10.2016 - 12.2017
Office Manager/Principal/Instructor
Creo Arts & Dance
09.2010 - Current
Collections Manager
Bureau Of Collection Recovery (BCR)
01.2004 - 09.2010
Corporate Trainer/Collections Lead
FRS
09.2001 - 01.2004