Overview
Work History
Timeline
Generic

Amber Opdahl

Cologne,MN

Overview

23
23
years of professional experience

Work History

Office Manager/Principal/Instructor

Creo Arts & Dance
Minnetonka, MN
09.2010 - Current
  • Plan, Administer and control budgets
  • Plan and create summer and fall dance programs
  • Set pricing
  • Hire, train & terminate teaching and administrative personnel
  • Set goals and deadlines for the business
  • Confer with customers and vendors by telephone or in person to provide information about services
  • Kept records of customer interactions and transactions
  • Record Keeping of inquiries, complaints, and comments, as well as action taken
  • Check to ensure that appropriate changes were made to resolve customers' problems
  • Determine charges for services requested, collect deposits or payments, and arrange for billing
  • Locate and notify customers of delinquent accounts by mail, or telephone
  • Arrange for debt repayment or establish repayment schedules, based on customers' financial situations
  • Receive payments and post amounts paid to customer accounts
  • Verify attendance, hours worked, and pay adjustments, and post information onto designed records

Training & Compliance Manager

Central Portfolio Control
Minnetonka, MN
01.2019 - Current
  • Recruitment & hiring of all new employees company wide
  • Develop engaging training programs and materials (e.g., workshops, e-learning modules, manuals)
  • Tailor programs for various employee levels, from onboarding to leadership development
  • Monitor laws and regulations relevant to the 3rd party debt collections industry
  • Train all new employees on FDCPA, State Regulations, HIPAA, Company/Client Policies & System of Record (advantage)
  • Ensure policies and procedures are updated to reflect changes in both state & federal regulations
  • Supervise, train, and support debt collection agents including 4 BPO offices
  • Monitor team performance, providing feedback and coaching to meet goals
  • Develop and implement effective collection strategies to optimize recovery

Bookkeeper

Brenton Communities Inc.
Deephaven, MN
01.2018 - 01.2019
  • Process Account Payable and Receivables
  • Maintain Financial Records for 6 companies
  • Record Transactions
  • Bank Reconciliation
  • Invoice Management
  • Create Journal Entries
  • Quality Control
  • Process Payroll
  • Handle all home buys and sales

Legal Assistant

Bernick Lifson P.A
Minneapolis, MN
10.2016 - 12.2017
  • Draft legal documents for litigation
  • Filed legal documents with federal, state and district courts
  • Managed 150 collection files with 8 separate property management companies
  • Negotiated payoffs, payment plans or initiated foreclosure proceedings against delinquent accounts
  • Draft collections letter on delinquent accounts
  • Set appointments and court dates for attorneys
  • Oversaw workflow and deadlines for support staff
  • Conducted FDCPA Training for all Legal Assistants and Support Staff
  • Answer front desk roll over calls and direct appropriately
  • Back up for Receptionist

Collections Manager

Bureau Of Collection Recovery (BCR)
Eden Prairie, MN
01.2004 - 09.2010
  • Managed collection placements for Wells Fargo Bank, Credit Acceptance, Chase Bank, AT & T, Verizon, T-Mobile and Sprint
  • Hired and Terminated staff
  • Developed New Hire Training Program
  • Trained new hire collectors
  • FDCPA proficient
  • Created and Maintained dialer strategies
  • Payroll bi weekly and monthly bonuses
  • In charge of 65 inbound and outbound collectors and operators
  • Scheduling for the collections floor
  • Overseeing attorneys and outsourced collection accounts
  • Reconciling monthly inventory

Corporate Trainer/Collections Lead

FRS
Edina, MN
09.2001 - 01.2004
  • Developed Training Program for Edina and Brooklyn Center Locations
  • Hired all employees
  • Trained all new hires in the collections department
  • Ran collection team of 15 collectors on Credit Card Debt
  • Developed dialer strategies for daily dialer campaigns
  • Audited all collectors to ensure FDCPA compliant

Timeline

Training & Compliance Manager

Central Portfolio Control
01.2019 - Current

Bookkeeper

Brenton Communities Inc.
01.2018 - 01.2019

Legal Assistant

Bernick Lifson P.A
10.2016 - 12.2017

Office Manager/Principal/Instructor

Creo Arts & Dance
09.2010 - Current

Collections Manager

Bureau Of Collection Recovery (BCR)
01.2004 - 09.2010

Corporate Trainer/Collections Lead

FRS
09.2001 - 01.2004

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Amber Opdahl