Amber Ordway
Elmira,NY
Summary
Compassionate, hard-working, and self-motivated service industry professional with a strong work ethic and proven track record. Works well under pressure with exceptional time management skills both independently and as a team member. I am passionate at providing excellent customer service and conflict resolution for mutual benefit to strengthen and grow your business.
Overview
25
25
years of professional experience
Work History
Customer Service Specialist (Master Stylist)
Hot Heads Hair Studio
08.2010 - 04.2024
- Enhanced customer experience through clear communication, patience, and understanding of client's unique needs and desires.
- Achieved cost savings by optimizing client retention.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies, procedures, and new product lines ensuring consistency in delivering quality services to clientele.
Salon Manager /Master Stylist
The Klip Joint
06.2002 - 07.2010
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Managed activities related to recruitment, onboarding, training, and employee performance.
- Managed financial aspects of the salon, including budgeting, payroll processing, and inventory management.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
Lancome Counter Manager
Bon Ton Stores
01.1999 - 06.2002
- Promoted brand loyalty by creating personalized experiences for each customer during their visit.
- Participated in special events or promotions as needed to boost sales and increase brand visibility.
- Exceeded sales goals by setting aggressive targets for employees to drive company success.
- Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
- Maintained cleanliness and organization of counter area, adhering to company standards at all times.
Education
Associate of Arts - General Studies
SNHU
12.2023
Skills
- Customer Service
- Excellent written and oral communication
- Client Relations
- Problem Resolution
- Money handling abilities
- Key holder experience
- Scheduling
- Critical Thinking
Timeline
Customer Service Specialist (Master Stylist)
Hot Heads Hair Studio
08.2010 - 04.2024
Salon Manager /Master Stylist
The Klip Joint
06.2002 - 07.2010
Lancome Counter Manager
Bon Ton Stores
01.1999 - 06.2002
Associate of Arts - General Studies
SNHU
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