Summary
Overview
Work History
Education
Skills
Timeline
Server

Amber ORilley

Lake Hamilton,FL

Summary

Adept at fostering customer relationships and enhancing guest experiences, I excelled in multitasking and team collaboration at Dundee Diner. My background spans hospitality and education, where I combined exceptional customer service with cash handling proficiency. Achievements include significantly improving customer satisfaction and training new staff, showcasing my strong work ethic and hospitality service expertise.

Overview

12
12
years of professional experience

Work History

Server

Dundee Diner
10.2021 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.

Paraprofessional

Lake Alfred Elementary
03.2023 - 07.2024
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
  • Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
  • Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
  • Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Collaborated with teachers to develop and implement individualized education plans for students with special needs.
  • Assisted teachers in the development of engaging lesson materials aligned with curriculum standards for various subject areas.
  • Coordinated with multidisciplinary teams to evaluate student progress and adjust instructional strategies as needed.
  • Tailored lesson plans for students with emotional and cognitive disabilities.
  • Developed and maintained positive relationships with students, parents, and staff, enhancing school community.

Bartender

Olive Garden
08.2018 - 12.2020
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.

Server

Dennys Restaurant
01.2013 - 07.2018
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Enhanced team efficiency, collaborating effectively in high-pressure settings.
  • Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.

Education

Liberal Arts -

Southern New Hampshire University
Hooksett, NH
05.2025

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Hospitality service expertise
  • Customer service
  • Cleanliness standards
  • Team collaboration
  • Relationship management
  • Task prioritization
  • Regulatory compliance

Timeline

Paraprofessional

Lake Alfred Elementary
03.2023 - 07.2024

Server

Dundee Diner
10.2021 - Current

Bartender

Olive Garden
08.2018 - 12.2020

Server

Dennys Restaurant
01.2013 - 07.2018

Liberal Arts -

Southern New Hampshire University

Similar Profiles

CREATE PROFILE
Amber ORilley