Background includes working in both administrative and customer-facing positions. Top strengths include customer service, data entry, payment processing and advanced use of Microsoft Word. Fluent in Spanish.
Overview
16
16
years of professional experience
Work History
Title Clerk
Hale County DMV
07.2018 - Current
This also requires problem solving and customer service
Receive and process paperwork for titles, new license plates, and renewals.
Communicated with customers to resolve common title issues.
Handled cash and credit card payments accurately.
Kept up-to-date with state and federal regulations to prevent errors and fraud.
Review title documents for accuracy and compliance with state and federal regulations.
Perform data entry and other administrative tasks to keep records and files organized and accurate for county Elections
Furnish assistance and advice to new voters on proper steps and procedures.
Performed data entry and other administrative tasks to keep records and files organized and accurate
Branch Manager
Texas Car Title & Payday Loan Servies Inc
10.2013 - 06.2018
Maintained friendly and professional customer interactions.
Assessed employee performance and developed improvement plans.
Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
Examined customer loan applications for loan approvals and denials.
Reviewed past due accounts and conducted collection calls to assist customers with options to get their auto loans current.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Assistant Manager
Hibbett Sporting Goods
06.2010 - 08.2013
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Greeted customers pleasantly when each entered store and offered assistance for any buying needs.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Ticketed items with pricing and mark-downs and restocked sales floor according to merchandising plan.
Complied with loss prevention standards and audit requirements to support retail operations.
Explained details regarding current store promotions, sales and special events to customers.
Maintained store displays and followed store housekeeping standards and procedures to provide assortment of sporting goods.
Possessed superior product knowledge to direct and upsell sporting items to meet sporting enthusiasts' needs.
Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Used in-store system to locate inventory and place special orders for customers.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Hostess/Server
Tokyo Japanese Steakhouse
01.2008 - 09.2013
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Bussed and reset tables to keep dining room and work areas clean.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Explained menu items and suggested appropriate options for food allergy concerns.
Used slow periods to restock supplies, ice, trays, and delivery bags.
Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Seated customers in timely manner by managing reservations and waitlists skillfully.
Answered customers' questions, recommended items, and recorded order information.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.