Amber Ortiz

• Assisted clients with activities of daily living, promoting independence and quality of life.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Built strong relationships with clients to deliver emotional support and companionship.
• Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
• Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
• Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
• Provided safe mobility support to help patients move around personal and public spaces.
• Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
• Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
• Recognized and reported abnormalities or changes in patients' health status to case manager.
• Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
• Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
• Monitored clients' overall health and well-being and noted significant changes.
• Guided patients to restroom to support bladder and bowel relief requirements.
• Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
• Recorded status and duties completed in logbooks for management.
• Maintained strong connections within caregiver community to gain continuous knowledge.

• Maintained a safe and clean environment by adhering to infection control protocols during medication administration.
• Achieved high levels of efficiency while distributing medications by organizing daily routines around individual patient schedules and needs.
• Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
• Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
• Administered prescribed drugs to high-volume patient caseload.
• Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
• Enhanced patient health by accurately administering prescribed medications according to schedule.
• Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
• Assisted in inventory management, ensuring an adequate stock of medications was always available for patients'' needs.
• Upheld strict confidentiality standards, safeguarding sensitive patient information at all times during recordkeeping duties.
• Reported changes in patient status regarding drug therapy.
• Contributed to positive patient outcomes by closely monitoring and reporting any adverse reactions or changes in condition following medication administration.
• Supported the nursing staff with essential tasks, streamlining the overall care process.
• Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
• Fostered strong relationships with patients and their families, providing emotional support throughout their treatment journey.
• Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
• Employed time management skills to prioritize tasks effectively without compromising patient care quality.
• Promoted a culture of continuous improvement within the facility through active participation in staff training initiatives related to medication administration.
• Facilitated seamless shift changes by thoroughly documenting medication administration activities for incoming team members.
• Counted and recorded medication inventory routinely to maintain medication security and control.
• Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
• Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
• Monitored patient responses to medication to report adverse reactions quickly.
• Monitored medication storage area to maintain medication security and control.
• Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
• Turned and repositioned patients to prevent bedsores.
• Interacted with patients and monitored vital signs during time of admission to report details to registered nurse.
• Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
• Identified and reported medication errors to avoid distributing wrong medication to patients.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Administered psychotropic medications and anxiety education to patients to provide mental health care.
• Assisted in maintaining conducive environment for residents by adhering to infection control policies.
• Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
• Documented patient information and care activities in electronic health record.
• Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
• Facilitated personal hygiene management, feeding and ambulation.
• Responded to patient requests for supplies and personal comfort items such as extra blankets.
• Assisted clients with activities of daily living, promoting independence and quality of life.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
• Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
• Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.

Lead a group of seniors in a stretch and mobility chair routine.

Assisted those with limited mobility and offered alternative movements

Interacted and socialized with all in attendance

• Promoted a positive work culture among colleagues by fostering open communication channels between peers and supervisors alike.
• Improved overall client satisfaction through consistent communication, addressing concerns, and adapting workouts to individual needs.
• Monitored progress of clients, adjusting exercise routines as needed to ensure continued improvement in physical abilities and health outcomes.
• Maintained a clean, organized, and welcoming atmosphere within the facility to enhance client experience during group sessions.
• Ensured participant safety by enforcing proper exercise techniques and promptly addressing any potential hazards within the facility.
• Enhanced client fitness levels by developing and implementing customized group workout plans.
• Tracked client progress through detailed record-keeping, allowing for easy identification of trends and patterns that informed future program development.
• Instructed gym members about correct use of weight resistance and cardiovascular equipment.
• Explained use of exercise equipment to all participants, prioritizing safety at all times.
• Created individualized fitness programs to meet clients' goals, physical abilities and limitations.
• Helped clients reach fitness objectives by providing encouragement and motivation.
• Stayed current with CPR and first aid certification to provide emergency response in case of injury.
• Demonstrated proper form and technique to prevent injury.
• Motivated participants through one-on-one instruction and positive feedback.

• Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
• Assisted patients with daily living activities for enhanced comfort and wellbeing.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
• Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
• Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
• Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
• Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
• Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
• Built rapport with patients and families, providing emotional support during difficult times.
• Cared for residents in assisted living facility and delivered high-quality support to meet needs.
• Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
• Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
• Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
• Helped clean and prepare patient consultation rooms to maintain hygiene standards
• Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
• Maintained clean and safe environment, reducing risk of infections and promoting health.
• Enhanced patient comfort by providing compassionate, one-on-one care during daily activities.
• Enhanced team productivity by participating in training sessions and sharing knowledge with colleagues.
• Advocated for patient rights and needs, ensuring respectful and ethical care.
• Monitored vital signs for early detection of medical issues, ensuring timely intervention and treatment.
• Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
• Documented patient information and care activities in electronic health record.
• Helped patients with self-feeding and assisted feeding, based on individual needs.
• Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
• Prevented cross-contamination by cleaning and sterilizing equipment.
• Supported needs of Number+ residents under long-term care.
• Followed directions of licensed nurses to administer medications and treatments.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Addressed customer inquiries to ensure satisfaction and foster positive service experience.
• Delivered prompt service to prioritize customer needs.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Maintained up-to-date knowledge of product and service changes.
• Met customer call guidelines for service levels, handle time and productivity.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.