AMBER L OSBORN
United States
Summary
Capable bartender passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in event establishments.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Psychologist
Collegiate Academies
04.2022 - Current
- Met with students to conduct individual assessments and determine academic and mental health needs.
- Collaborated with educators, school administrators and external professionals in development of Individualized Education Plans (IEPs).
- Provided crisis intervention in response to emergencies, employing existing trust, and rapport to deescalate situations.
Bartender
Calamigos Ranch
04.2017 - 09.2019
- Cultivated strong relationships with wedding attendees, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Served high customer volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Developed new signature cocktails for themed weddings to support bar marketing brand and increase profits.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Bar Manager
Rainier Base Camp Bar And Grill
05.2016 - 09.2016
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Closed out cash register and prepared cashier report at close of business.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Purchased food and cultivated strong vendor relationships.
Bartender Shift Manager
Snooky's Pub
11.1997 - 12.1999
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
Education
Ph.D. - Clinical Psychology
Pacifica Graduate Institute
Thousand Oaks, CA United States05.2011
Master of Science - Clinical Psychology
California Lutheran University
Thousand Oaks, CA United States05.2006
Skills
- Liquor, Beer, and Wine Knowledge
- Service-Oriented Mindset
- Emotional Awareness
- Engaging Personality
- Handling Difficult Customers
- Complex Problem-Solving
- Performance Improvement
- Team Training and Development
- Highly Reliable
Certification
- Licensed Educational Psychologist (2020-current)
- Louisiana Responsible Vendor Liquor License Certification (2024)
- Wine Knowledge and Wine Service Certification (2024)
- Beer Knowledge and Beer Service Certification (2024)
- Bartender Training (2024)
- CPR and First Aid Certification (2023)
- Crisis Response Intervention Training (2023)
Timeline
Psychologist
Collegiate Academies
04.2022 - Current
Bartender
Calamigos Ranch
04.2017 - 09.2019
Bar Manager
Rainier Base Camp Bar And Grill
05.2016 - 09.2016
Bartender Shift Manager
Snooky's Pub
11.1997 - 12.1999
Ph.D. - Clinical Psychology
Pacifica Graduate Institute
Master of Science - Clinical Psychology
California Lutheran University
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