Amber Ostrander
Summary
Results driven and award-winning professional with excellent customer service, business development, account management, critical thinking, negotiation, business operations, and sales skills. Highly organized, detail-oriented, and eager to help grow and increase company revenue.
Overview
20
20
years of professional experience
Work History
Leasing Compliance Specialist
Greystar
10.2023 - Current
- Compliance team member responsible for reviewing and counter signing approximately 8,000 CA leases per month
- Utilize PMS systems such as Entrata, Yardi, and One Site in order to execute lease contracts
- Work closely with on-site leasing team and internal compliance team to create new processes for efficiency among departments
- Review lease and renewal contracts in detail reaching out to on-site leasing team when contracts need amending or regeneration for resident signature
Associate Recruiter
Stability Healthcare
01.2023 - 08.2023
- Responsible for covering multiple recruiters’ desks daily and handling nurse and allied healthcare professional profiles, job submissions, extensions, lead calls, compliance items, upcoming starts, and travelers on assignment
- Utilized Vivian, BUDe, and Nursing Job Café for sourcing leads and building relationships with healthcare clinicians
- Worked closely with compliance team to ensure clinicians completed all required items in order to start their assignment
- Successfully navigated clinician concerns while on assignment and resolved conflicts to keep clinicians on assignment
- Negotiated pay packages, discussed job details, and provided information on clinician benefits
- Affected by company-wide layoff in August 2023
Sales Agent
Engel & Völkers
02.2013 - 01.2023
- Head of office operations, trained/coached sales agents, and responsible for onboarding and continual assessment of new staff
- Consultative sales agent procuring new business through networking, cold calling, and current/former client referrals
- Responsible for all daily administrative duties, contract negotiations, and managing sales cycle from beginning to close
- Closed average of $2M in gross sales per year
- Managed escrow timeline to stay on track for closing as well as ensure all CAR documents have been signed/received for compliance
- Utilized CRM system to manage follow up communication with present clients, past clients, and referrals/leads
- Designed and coordinate all digital marketing, including magazine advertisements, window exposes, brochures, mailers, as well as social media and monthly newsletter campaigns
Housing Account Executive
AMN Healthcare
01.2010 - 08.2012
- Successfully managed largest nurse housing territory for AMN (Texas)
- Successfully placed 100-140 health care providers every month; one third through QuickBooks
- Sourced, negotiated and managed housing, utilities, and furniture and travel arrangements for each health care provider
- Negotiated lodging expenses to reduce company's cost on weekly basis
- Responsible for approximately 35 million dollars in housing and travel expenses annually; focus to reduce ADRC
- Awarded all-expense paid vacation and honored by President and C.E.O for 2011 contributions
Recruitment Specialist
AMN Healthcare
01.2008 - 01.2010
- Submitted 8-11 nurse-recruiting applications each day for background review and compliance checks
- Awarded top honors for exceeding monthly applications (111%) in 2008
- Awarded top honors for outbound phone calls (125 calls per day) 4th Quarter 2008 and 1st Quarter 2009
- Facilitated travel nurse training seminars highlighting benefits and training provided by AMN
- Created and utilized marketing materials (flyers, e-blasts, and direct mail campaigns) to generate leads
Account Executive/Outside Sales
First Horizon Home Loan Corporation
01.2006 - 12.2007
- #1 sales team generating 30 million in monthly revenue
- Redefined existing corporate account management protocol and increased account revenues by 50% within 90 days of implementation
- Successfully managed 20 broker accounts providing weekly product training to improve product knowledge and revenue
- Created CRM to manage sales calls and utilize for sales training and product tracking
Account Executive/Outside Sales
Greenpoint Mortgage
06.2004 - 01.2006
- Created and facilitated product sales presentations to existing and prospective mortgage brokers
- Revised and implemented direct marketing campaign combined with referral incentive program
- Added 20 new mortgage brokers resulting in 33% increase in monthly sales volume
- Completed fast-track sales management program; awarded top 5% in class
- Relocated to First Horizon after company went out of business due to bankruptcy
Education
Bachelor of Arts Communications with Business Management Minor -
Arizona State University
Tempe, AZ01.2004
Skills
- Microsoft Office
- CRM
- Teams
- Salesforce
- Entrata
- One Site
- Yardi
- Verbal/written communication
- Business Development
- Teamwork and Collaboration
- Customer Service
- Problem solving
- Adaptability
Accomplishments
- Residential Real Estate License DRE#01868334
- Engel & Völkers Onyx and Bronze Award 2017/2018/2019/2020/2021
- AMN President’s Circle Award Recipient 2011
- AMN Top Honors Award 2008 & 2009
Timeline
Leasing Compliance Specialist
Greystar
10.2023 - Current
Associate Recruiter
Stability Healthcare
01.2023 - 08.2023
Sales Agent
Engel & Völkers
02.2013 - 01.2023
Housing Account Executive
AMN Healthcare
01.2010 - 08.2012
Recruitment Specialist
AMN Healthcare
01.2008 - 01.2010
Account Executive/Outside Sales
First Horizon Home Loan Corporation
01.2006 - 12.2007
Account Executive/Outside Sales
Greenpoint Mortgage
06.2004 - 01.2006
Bachelor of Arts Communications with Business Management Minor -
Arizona State University