Amber Overby
Orlando,FL
Summary
Well-qualified HR GENERALIST with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
11
11
years of professional experience
1
1
Certification
Work History
HR Generalist
American Medical Response
03.2018 - Current
- Responsible for managing all HR operations and strategies within Orlando and Tampa operations.
- Ensure local HR initiatives are strategically aligned with company's short and long-term goals.
- Conduct exit interviews and one on one check ins.
- Areas of oversight include implementing and administering Human Resource Programs, employee relations, recruitment, retention, training and development, performance management, compensation, payroll and benefits administration.
- Oversee performance management including disciplinary, exit interviews and managing HR records.
- Process all new hires, orientations, termination and union membership paperwork ensuring compliance with applicable laws and regulatory mandates.
- Monitor unemployment claims by reviewing claims, providing documentation, and coordinating responses with management.
- Participated in workplace compliance training to reduce liability risks and operate effectively.
- Implemented onboarding and orientation programs for new employees.
- Maintain personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Advocate for staff members, helping to identify and resolve conflicts.
- Liaise between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies.
- Improve employee retention by implementing effective employee engagement programs.
- Review and screen applicant resumes to identify qualified candidates.
- Partner with senior leadership to ensure compliance with CBA, corporate and HR policies and procedures.
- Partner with operation manager and leadership team members to ascertain hiring needs and subsequently provide candidate recommendations.
- Coach leadership team on effective performance management techniques, fostering a culture of continuous improvement among staff members.
- Assist when needed with writing job postings and job descriptions for job boards.
- Ensure compliance with labor laws, reducing legal risks through regular policy reviews and updates.
- Collaborate with cross-functional teams to achieve organizational objectives through strategic HR planning.
- Collaborate with GPS team to effectively assist with onboarding issues.
- Collaborate with managers to identify and address employee relations issues.
- Work to improved office efficiency by effectively managing internal communications and correspondence.
- Maintain organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Serve as a trusted advisor to employees at all levels of operations regarding career development, workplace policies, and conflict resolution.
- Generate and analyze reports to monitor employee engagement and attrition trends.
- Assist with resolution of employee complaints and grievances successfully through mediation and collaboration.
- Support company growth by leading successful recruitment and hiring campaigns.
- Review existing collective bargaining agreement, policies and procedures to make recommendations as needed.
- Develop and maintain positive relationships with internal and external customers to establish trust and rapport.
- Prepare detailed reports on key HR metrics for senior leadership''s review, facilitating informed decision-making related to human resources operations strategy adjustments.
- Analyze and report on employee turnover rates to determine root causes and make recommendations for improvement.
- Continuous efforts to reduce employee turnover with employee engagement practices and proactive conflict resolution.
- Monitor employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Brief job applicants regarding responsibilities, benefits and schedules to provide information regarding job specifications and logistics.
- Streamline HR processes for increased efficiency and reduced administrative workload.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Complete human resource operational requirements by approving Workday transactions and re-assigning transactions as needed.
- Plan and participate in recruitment activities for new hires using strategic personnel, staffing, and position management practices.
- Learn and adapt quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Use strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Cultivate interpersonal skills by building positive relationships with others.
- Passionate about learning and committed to continual improvement.
- Strong communication skills through regular interactions with others.
- Identified issues, analyzed information and provided solutions to problems.
- Organized and detail-oriented with strong work ethic.
- Developed and maintained courteous and effective working relationships.
- Self-motivated, with a strong sense of personal responsibility.
- Proved successful working within tight deadlines and a fast-paced environment.
Human Resources Assistant/Recruitment and Retention Coordinator
TLC Engineering Solutions
02.2014 - 03.2017
- Coordinated and scheduled drug testing and background checks for new hires.
- Entered I-9 documentation daily into E-verify.
- Conducted new hire orientations for Support Center employees by ensuring new hire packets were accurately completed and company policies were reviewed.
- Participated in recruitment and selection process for new hires.
- Tracked various statistics and kept detailed records to support human resources department.
- Participated in job fairs to recruit new talent.
- Set up orientations and initial training for new employees.
- Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
- Conducted exit interviews with terminated employees.
- Coordinated employee relocation processes.
- Provided assistance during annual performance review processes, collecting data to help inform evaluations and goal setting initiatives.
- Aided staff with employee performance review paperwork and documentation.
- Checked references for potential candidates.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Organized new employee orientation schedules for new hires.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Helped employees register for benefits programs using online portals.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Responded to employee inquiries regarding benefits and other HR topics.
- Paid attention to detail while completing assignments.
- Self-motivated, with a strong sense of personal responsibility.
- Gained extensive knowledge in data entry, analysis and reporting.
- Proven ability to learn quickly and adapt to new situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
HR Specialist II
Bridges Of America
09.2013 - 03.2014
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Advocated for staff members, helping to identify and resolve conflicts.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Negotiated competitive compensation packages with prospective hires, attracting top talent to the organization.
- Oversaw and managed hiring process and assisted human resources.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
- Resolved employee complaints and grievances successfully through mediation and collaboration.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Analyzed turnover trends within the organization to proactively address potential issues affecting employee morale and job satisfaction.
- Assisted employees in resolving conflicts through mediation services, leading to improved working relationships among team members.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Developed and maintained relationships with external recruitment agencies to expand candidate pools for hard-to-fill positions, ultimately leading to successful hires.
- Collaborated with department managers to identify staffing needs and create strategic recruiting plans.
- Administered employee benefits programs and assisted with open enrollment.
- Assisted with writing job postings and job descriptions for boards.
- Organized and detail-oriented with a strong work ethic.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
MBA - Human Resource Management
Fitchburg State University
Fitchburg, MA05.2026
Bachelor of Arts - Human Resources Management
University of Arizona
Tucson, AZ06.2013
Skills
- Labor Relations; Collective Bargaining Agreement
- Leadership Training and Development
- Analytical Thinking
- Risk Management
- Refind Relationship-building skills
- Vendor Relations
- Transfer Coordination
- Employee Relations
- Strategic Planning
- Employment law compliance
- Recruitment Initiatives
- Investigations
- Policy Interpretation
Affiliations
- Greater Orlando SHRM
Certification
- PHR - Professional in Human Resources
Timeline
HR Generalist
American Medical Response
03.2018 - Current
Human Resources Assistant/Recruitment and Retention Coordinator
TLC Engineering Solutions
02.2014 - 03.2017
HR Specialist II
Bridges Of America
09.2013 - 03.2014
MBA - Human Resource Management
Fitchburg State University
Bachelor of Arts - Human Resources Management
University of Arizona