Amber Overby
Orlando,USA
Summary
Dynamic HR leader recognized for enhancing employee engagement and reducing turnover at American Medical Response. Proven expertise in compliance assessment and strategic planning, with a strong ability to foster relationships and implement effective talent acquisition strategies. A data-driven approach has significantly boosted HR operational efficiency and improved employee satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
HR Generalist
American Medical Response
Orlando, FL
03.2018 - Current
- Responsible for managing all HR operations and strategies within Orlando and Tampa operations
- Ensure local HR initiatives are strategically aligned with company's short and long-term goals
- Conduct exit interviews and one on one check ins
- Areas of oversight include implementing and administering Human Resource Programs, employee relations, recruitment, retention, training and development, performance management, compensation, payroll, and benefits administration
- Supervise and provide resources for performance management processes including disciplinary, exit interviews and managing HR records
- Process all new hires, orientations, termination, and union membership coding to ensure compliance with CBA, applicable laws, and regulatory mandates
- Monitor LOA and unemployment claims by reviewing claims, providing documentation, and coordinating responses with management
- Participated in workplace compliance training to reduce liability risks and operate effectively
- Implement onboarding and orientation programs for new employees
- Maintain personnel records and statistical data to establish accuracy and compliance with applicable regulations
- Advocate for staff members, helping to identify and resolve conflicts
- Improve employee retention by implementing effective employee engagement programs
- Review and screen applicant resumes to identify qualified candidates
- Partner with senior leadership to ensure compliance with CBA, corporate and HR policies and procedures
- Partner with operation manager and leadership team members to ascertain hiring needs and subsequently provide candidate recommendations
- Provide resources to leadership team on effective performance management techniques, fostering a culture of continuous improvement among staff members
- Assist when needed with writing job postings and job descriptions for job boards
- Ensure compliance with labor laws, reducing legal risks through regular policy reviews and updates
- Collaborate with GPS team to effectively assist with onboarding issues
- Collaborate with managers to identify and address employee relation issues
- Work to improve office efficiency by effectively managing internal communications and correspondence
- Maintain organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency
- Generate and analyze reports to monitor employee engagement and attrition trends
- Assist with resolution of employee complaints and grievances successfully through mediation and collaboration
- Support company growth by leading successful recruitment and hiring campaigns
- Review existing collective bargaining agreement, policies, and procedures to make recommendations as needed
- Develop and maintain positive relationships with internal and external customers to establish trust and rapport
- Prepare detailed reports on key HR metrics for senior leadership’s review, facilitating informed decision-making related to human resources operations strategy adjustments
- Analyze and report on employee turnover rates to determine root causes and make recommendations for improvement
- Continuous efforts to reduce employee turnover with employee engagement practices and proactive conflict resolution
- Monitor employee attendance and performance, addressing issues in accordance with company policies and procedures
- Streamline HR processes for increased efficiency and reduced administrative workload
- Pre-screened resumes prior to sending to corporate hiring managers for consideration
- Complete human resource operational requirements by approving Workday transactions and re-assigning transactions as needed
- Plan and participate in recruitment activities for new hires using strategic personnel, staffing, and position management practices
- Self-motivated, with a strong sense of personal responsibility
HR Assistant/Recruitment Coordinator
TLC Engineering Solutions
Orlando
02.2014 - 03.2017
- Coordinated and scheduled drug testing and background checks for new hires
- Entered I-9 documentation daily into E-Verify
- Conducted new hire orientations for Support Center employees by ensuring new hire packets were accurately completed and company policies were reviewed
- Participated in recruitment and selection process for new hires
- Tracked various statistics and kept detailed records to support human resources department
- Participated in job fairs to recruit new talent
- Set up orientations and initial training for new employees
- Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates
- Conducted exit interviews with terminated employees
- Coordinated employee relocation processes
- Aided during annual performance review processes, collecting data to help inform evaluations and goal setting initiatives
- Aided staff with employee performance review paperwork and documentation
- Checked references for potential candidates
- Delivered friendly assistance with new hires throughout interviewing and hiring process
- Organized new employee orientation schedules for new hires
- Screened applicant resumes and coordinated both phone and in-person interviews
- Helped employees register for benefits programs using online portals
- Created and completed personnel action forms for hires, terminations, title changes and terminations
- Responded to employee inquiries regarding benefits and other HR topics
- Paid attention to detail while completing assignments
- Self-motivated, with a strong sense of personal responsibility
- Gained extensive knowledge in data entry, analysis and reporting
- Proven ability to learn quickly and adapt to new situations
- Used critical thinking to break down problems, evaluate solutions and make decisions
HR Specialist II
Bridges Of America
Orlando, FL
09.2013 - 03.2014
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave, and employee assistance
- Advocated for staff members, helping to identify and resolve conflicts
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments
- Negotiated competitive compensation packages with prospective hires, attracting top talent to the organization
- Oversaw and managed hiring process and assisted human resources
- Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices
- Resolved employee complaints and grievances successfully through mediation and collaboration
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations
- Pre-screened resumes prior to sending to corporate hiring managers for consideration
- Analyzed turnover trends within the organization to proactively address potential issues affecting employee morale and job satisfaction
- Assisted employees in resolving conflicts through mediation services, leading to improved working relationships among team members
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures
- Developed and maintained relationships with external recruitment agencies to expand candidate pools for hard-to-fill positions, ultimately leading to successful hires
- Collaborated with department managers to identify staffing needs and create strategic recruiting plans
- Administered employee benefits programs and assisted with open enrollment
- Assisted with writing job postings and job descriptions for boards
- Organized and detail-oriented with a strong work ethic
- Proved successful working within tight deadlines and a fast-paced environment
Education
MBA - Human Resource Management
Fitchburg State University
Fitchburg, MA09.2025
Bachelor of Arts - Human Resources Management, Business Administration
University of Arizona Global Campus
Tucson, AZ06.2013
Skills
- Refined relationship-building skills
- Vendor Communication Expertise
- Program Coordination
- Leadership Effectiveness Training
- Compliance Assessment
- Talent Acquisition Strategies
- Data-Driven Problem Solving
- Risk Assessment
- Transfer Coordination
- Labor Relations
- Collective Bargaining Agreement
- Employee Relations
- Strategic Planning
- Employment law compliance
- Investigations
Affiliations
Greater Orlando SHRM
Certification
SHRM – Certified Professional
Timeline
HR Generalist
American Medical Response
03.2018 - Current
HR Assistant/Recruitment Coordinator
TLC Engineering Solutions
02.2014 - 03.2017
HR Specialist II
Bridges Of America
09.2013 - 03.2014
MBA - Human Resource Management
Fitchburg State University
Bachelor of Arts - Human Resources Management, Business Administration
University of Arizona Global Campus