Amber Owens
Chattanooga,TN
Summary
My career has primarily been in law enforement; I have been very successful due to my leadership skills, hard work, and being able to relate to the people I am surrounded with. I have always enjoyed helping others and being able to make the people around me have a better day by solving problems and questions that arise. During my careers in food service and sales, I always enjoyed meeting the customers and helping them with anything they needed.
Overview
12
12
years of professional experience
Work History
Deputy Sheriff
Bradley County Sheriff's Office
Cleveland, TN
08.2016 - Current
- Assessed and analyzed data to clarify course of criminal prosecution.
- Served court documents and completed civil process duties for [Number] cases.
- Boosted presence in local community by planning and executing new [Type] program.
- Eliminated lags by coaching and training [Number] employees on process and procedure improvements.
- Organized criminal documents such as logs, records, reports and agendas to streamline processing and improve traceability.
- Observed jail and inmate activity to maintain order and safety of [Number] inmates and guards.
- Maintained structure and security during court proceedings.
- Maintained employees' job performances in conformance with corporate policies and procedures.
- Monitored crowded public areas and events to mitigate risk and promote safety.
Sergeant of Corrections
Cocke County Sheriff's Department
Newport, TN
11.2014 - 11.2016
- Checked all book in and discharges, making sure all charges have paperwork and all discharges have orders of discharge.
- Oversaw control center, monitoring inmates, visitors and employees for signs of suspicious behavior.
- Assigned officer tasks such as cleaning cells and stocking clean laundry to keep prison running efficiently.
- Handled inmate counts and searches for missing inmates.
- Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
- Completed daily work report sheets and delegated tasks to employees.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Served customers and followed outlined steps of service.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used Microsoft Word and other software tools to create documents and other communications.
- Developed and maintained courteous and effective working relationships.
Production Operator
DTR Tennessee
Mosheim, TN
04.2013 - 02.2014
- Inspected final products to assess compliance with quality standards and established tolerances.
- Worked with supervisor to coordinate workflow and updated daily production team accordingly.
- Instructed team members on safety protocols and monitored workers' adherence to such measures.
- Inspected final products for defects and flaws using proper QA procedures.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Graded and packaged finished products, transporting items for additional processing, storage or shipment off-site.
- Conducted quality inspections of finished products and made minor repairs to meet project expectations.
- Packaged finished [Type] products and prepared packages for accurate shipping.
- Set up and adjusted machines for day-to-day operations.
- Documented production information via daily system logs and discussed issues with management.
- Supervised and coordinated production activities of site facilities to meet set production and work targets to meet safety standards.
- Loaded supplies into machines by hand or by hoist.
- Operated mill and milled large machinery to carry out production tasks.
- Took on additional shifts during peak work periods to keep projects on schedule.
Correctional Officer
Cocke County Sheriff's Department
Newport, TN
05.2012 - 04.2013
- Tracked inmates through head counts, visitor logs and scheduled activities.
- Booked new inmates into facility and processed inmates for release.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
- Arranged for medical and dental care of inmates.
- Led intake and processing of inmates by handling paperwork, searches, interviews and fingerprinting.
- Delivered inmates to work sites and returned safely by following protocols.
- Conducted routine and emergency head counts.
- Led disciplinary hearings and made recommendations for sentencing.
- Discussed with offenders links between criminal behavior and anger management problems or drug and alcohol abuse.
- Addressed inquiries from general public, other staff, inmates and visitors to resolve concerns.
- Identified facility openings and designated inmates to housing units.
Sales Associate
Walmart Supercenter
Newport, TN
10.2011 - 03.2012
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Achieved perfect attendance and on-time record.
- Prepared large cash deposits with zero discrepancies.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Tracked stock using company inventory management software.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Developed, marketed and sold full range of products and support services.
- Processed product returns and assisted customers with other selections.
Food Service Worker
LJS/A&W
Newport, TN
10.2009 - 10.2011
- Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
- Plated hot meals and salads in aesthetically pleasing arrangements.
- Cooked batches of food according to standard recipes.
- Greeted customers at counter to fulfill requests and answer questions.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Circulated kitchen area to receive work assignments and identify support tasks.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Learned other teammates' work tasks to train as backup.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
Education
Associate of Science - Psychology
Walter State Community College
Morristown, TNHigh School Diploma -
Cocke County High School
Newport, TN05.2012
Skills
- Community Relations
- First Aid
- Report Writing
- Critical Thinking
- Emergency Response
- Service-Orientation
- Problem Solving
- Maintaining Order
- Decision Making
- Prisoner Transport
- Public Service
- Crowd Control
- Computer Proficiency and Microsoft Office
- Exceeding Customer Expectations
- Meeting Sales Goals
- Attention to Detail
Timeline
Deputy Sheriff
Bradley County Sheriff's Office
08.2016 - Current
Sergeant of Corrections
Cocke County Sheriff's Department
11.2014 - 11.2016
Production Operator
DTR Tennessee
04.2013 - 02.2014
Correctional Officer
Cocke County Sheriff's Department
05.2012 - 04.2013
Sales Associate
Walmart Supercenter
10.2011 - 03.2012
Food Service Worker
LJS/A&W
10.2009 - 10.2011
Associate of Science - Psychology
Walter State Community College
High School Diploma -
Cocke County High School