Summary
Overview
Work History
Education
Skills
Timeline
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Amber Owens

Amber Owens

Lebanon,VA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

7
7
years of professional experience

Work History

Customer Service Representitive

SYKES
Wise, Virginia
03.2021 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.

Cashier

Wal-mart
Lebeanon, VA
03.2016 - 12.2018
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Cashier

Dollar General
Lebanon, Virginia
06.2013 - 12.2015
  • Collected and authorized payments of guests.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Reviewed weekly sales ads and monitored price changes.
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Education

Associate of Applied Science - General Studies

Southwest Virginia Community College
Richlands, VA
05.2015

Skills

  • Upbeat and Positive Personality
  • Order and Refund Processing
  • Calm and Professional Under Pressure
  • Customer Data Confidentiality
  • Building Customer Trust and Loyalty
  • Data Entry and Maintenance
  • Understanding Customer Needs
  • Responding to Difficult Customers

Timeline

Customer Service Representitive

SYKES
03.2021 - Current

Cashier

Wal-mart
03.2016 - 12.2018

Cashier

Dollar General
06.2013 - 12.2015

Associate of Applied Science - General Studies

Southwest Virginia Community College

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Amber Owens