Amber Owens
Joplin,MO
Summary
Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions. Goal driven and high awareness of teamwork.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Social Service Aide
Gateway
01.2023 - Current
- Enhanced client well-being by conducting thorough assessments and developing tailored care plans.
- Improved families'' access to resources by providing referral information and assistance with applications.
- Supported clients in crisis situations, offering compassionate and immediate intervention.
- Collaborated with interdisciplinary teams to ensure comprehensive service delivery for clients.
- Provided individualized support to clients, addressing specific needs related to mental health, substance abuse, or housing instability.
- Tutoring students who are working to gain the Hi Set (GED)
- Transporting students to and from the program
Waitress
Red Barn Cafe
09.2019 - 10.2023
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
Delivery Driver
Amazon
11.2021 - 09.2022
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Streamlined delivery operations by collaborating with team members to develop efficient processes and procedures.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods as needed.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
Assistant
Beer 30
02.2021 - 08.2021
- Maximized staff performance by assisting with training, onboarding, and performance evaluations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Facilitated smooth project execution by managing deadlines, resources allocation, and progress updates.
- Mitigated risks by identifying potential challenges within projects and proposing relevant solutions proactively.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Optimized resource usage by managing inventory levels, ordering supplies, and maintaining equipment functionality.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Demonstrated adaptability by quickly mastering new software applications as needed for various tasksprojects.
- Assisted managers in decision-making processes based on thorough research and analysis of available data.
- Assisted manager in all aspects of business operations.
Assistant Manager
El Taco Mexican VIlla
02.2017 - 01.2018
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
Sales Associate/Cashier
Walmart
05.2014 - 10.2015
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
No Degree - Psychology
Ozarks Technical Community College
Springfield, MOAssociate of Business Administration - Business Administration And Management
Ozarks Technical Community College
Springfield, MO05.2025
High School Diploma -
Miller High School
Miller, MO05.2014
Skills
- Customer Service
- Active Listening
- Money Management
- Attention to Detail
- Problem-Solving
- Organizational Skills
- Task Prioritization
- Fast Learner
- Multitasking Abilities
- Teamwork and Collaboration
- Project Management
- Data Entry
Certification
- Certified in CPR/AED
Timeline
Social Service Aide
Gateway
01.2023 - Current
Delivery Driver
Amazon
11.2021 - 09.2022
Assistant
Beer 30
02.2021 - 08.2021
Waitress
Red Barn Cafe
09.2019 - 10.2023
Assistant Manager
El Taco Mexican VIlla
02.2017 - 01.2018
Sales Associate/Cashier
Walmart
05.2014 - 10.2015
No Degree - Psychology
Ozarks Technical Community College
Associate of Business Administration - Business Administration And Management
Ozarks Technical Community College
High School Diploma -
Miller High School
- Certified in CPR/AED
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