Amber Owens
Shelby Twp,Michigan
Summary
Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
Overview
13
13
years of professional experience
Work History
Operations Manager
Auto Driveaway LLC
Southfield, MI
09.2020 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
Administrative Assistant
Midfield Concession Enterprises
Romulus, Mi
11.2019 - 04.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Front Office Specialist/Night Auditor
Delta Hotels by Marriott
Romulus, MI
03.2017 - 04.2020
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
Leasing Administrative Assistant
Landing Apartments/Edward Rose and Sons Communities
Westland, Mi
09.2017 - 11.2019
- Streamlined leasing processes for increased efficiency, implementing a digital filing system and managing lease agreements.
- Enhanced tenant satisfaction by promptly addressing concerns and providing efficient administrative assistance.
- Managed online portals for submitting applications efficiently processing background checks credit reports leading expedited approval decisions.
- Assisted with financial reporting tasks, including rent collection tracking, expense monitoring, budgeting analysis for improved financial performance of the property portfolio.
- Organized community events to foster positive relationships among residents and improve overall living experiences within the property.
Night Auditor Supervisor
Marriott
Romulus, Mi
05.2011 - 03.2017
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
- Collaborated with management to develop strategies for improving overall hotel performance during overnight hours.
Education
Associate of Applied Science - Criminal Justice
South University
01.2027
High School Diploma - General Course Work
Redford High School
Redford, MI06.2006
Skills
- Problem-Solving
- Operations Management
- Customer Service
- Operational Efficiency
- Decision-Making
- Employee relations and conflict resolution
- Planning and Implementation
- Staff Training
- Staff Management
- Policies and procedures implementation
- Performance monitoring
- Employee Motivation
- Customer Relationship Management
- Goal Setting
- Interpersonal Communication
- Strategic Planning
- Schedule Management
- Performance Management
Timeline
Operations Manager
Auto Driveaway LLC
09.2020 - Current
Administrative Assistant
Midfield Concession Enterprises
11.2019 - 04.2020
Leasing Administrative Assistant
Landing Apartments/Edward Rose and Sons Communities
09.2017 - 11.2019
Front Office Specialist/Night Auditor
Delta Hotels by Marriott
03.2017 - 04.2020
Night Auditor Supervisor
Marriott
05.2011 - 03.2017
Associate of Applied Science - Criminal Justice
South University
High School Diploma - General Course Work
Redford High School