Amber Pack
Flowood,MS
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Assistant Athletic Director of Ticket Operations
Jackson State University Division of Athletics
07.2021 - Current
- Manages the overall operation of the ticket office and provide for the ordering, sale, and accounting for all tickets sold for events.
- Supervises the selection, placement, promotion, training, safety, appraisal, and discipline of all ticket office personnel.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Drafted invoices for completed work.
- Assisted with marketing strategy creation and advertising initiatives to better promote events to the public.
- Assures the proper accounting of all money and tickets for events serviced by the building.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Interacted well with customers to build connections and nurture relationships.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Launched online ticketing platforms, expanding audience reach and increasing overall sales numbers.
- Collaborated with marketing teams on targeted advertising campaigns, leading to increased brand awareness among potential customers.
Desk Assistant/Support Services
Criminal Investigation Center
06.2018 - 08.2018
- Greeted guests as they walk in the door.
- Answered and transferred telephone calls.
- Sorted mail for distribution.
- Answered visitor's questions.
- Scheduled meetings.
- Transferred and directed phone calls, guests and mail to correct staff members.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Education
LS MPPA PPAD Public Policy and, Business Administration - Human Resources
JACKSON STATE UNIVERSITY
Jackson, MS05.2024
Bachelor of Arts, Criminal Justice -
The University of Southern Mississippi
Hattiesburg, MS12.2020
Skills
- Member of the National Association of Athletic Ticket Sales & Operations Education committee
- Member of Women Leaders In Sports Development Committee
Timeline
Assistant Athletic Director of Ticket Operations
Jackson State University Division of Athletics
07.2021 - Current
Desk Assistant/Support Services
Criminal Investigation Center
06.2018 - 08.2018
LS MPPA PPAD Public Policy and, Business Administration - Human Resources
JACKSON STATE UNIVERSITY
Bachelor of Arts, Criminal Justice -
The University of Southern Mississippi