Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Amber Pagan

Amber Pagan

Brooklyn,NY

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

12
12
years of professional experience

Work History

Senior Paralegal

Shafer Partners, LLP
10.2023 - Current
  • Mentoring of junior paralegals, contributing to their professional development and growth
  • Ensuring compliance with court deadlines by closely monitoring schedules/court calendars and assigning tasks accordingly
  • Liaising with other paralegals and legal staff to complete common tasks on schedule
  • Drafting of various legal documents, such as motions, pleadings, discovery demands and discovery responses
  • Streamline the process of obtaining critical information from opposing counsel through effective negotiation techniques
  • Reviewing, editing and proofreading legal documents for proper grammar, spelling and punctuation
  • Revising and finalizing of correspondence, briefs, and memos
  • E-filing of legal documents using NYSCEF, New Jersey e-Courts, and PACER e-filing systems
  • Managing all incoming correspondence from judges, court administrative staff and opposing parties
  • Assisting attorneys with updating clients/adjusters with litigation reports and summaries
  • Interacting with clients regarding payment of invoices, scheduling of depositions, designating independent medical examinations, locating witnesses, etc.
  • Improving client relationships through clear communication and prompt response to inquiries
  • Maintaining and updating organized client contact information to keep in touch with clients and provide updates on cases
  • Processing of HIPAA authorization forms and following up on medical record inquiries for personal injury matters
  • Review of medical records to prepare medical chronologies and draft supplemental discovery demands
  • Creating files for new matters and scheduling PAL/50-H hearings
  • Assisted attorneys prepare for trial by organizing exhibits, calling on witnesses to testify at hearings, and completing various other trial-related tasks, leading to successful outcomes and client satisfaction
  • Coordinating with expert witnesses for accurate testimony preparation and presentation at trial

Paralegal

LaRocca Hornik Rosen & Greenberg LLP
03.2022 - 10.2023
  • Provided secretarial support to attorneys such as answering phones, scanning/copying/disbursing of mail, converting of documents to alternate formats, copying, faxing and other clerical duties
  • Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits
  • Assisted counsel in preparing answers, providing documentation, and information for discovery request
  • Assisted attorneys with formatting and proof-reading of correspondence and documents
  • E-filing of documents using the NYSCEF e-filing system
  • Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations
  • Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence
  • Assisting attorneys with trial preparation
  • Following up on medical record inquiries for personal injury matters
  • Reviewing medical records and preparing medical chronologies
  • Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates
  • Improved document organization by implementing a comprehensive file management system for easy access to essential case materials
  • Posting wire transfers for real estate closings
  • Keeping track of office necessities (papers, toner, pens, cups, etc.)
  • Provided technical support to attorneys and other staff members

Legal Assistant

LaRocca Hornik Rosen & Greenberg LLP
04.2019 - 02.2022
  • Provided secretarial support to attorneys such as answering phones, scanning/copying/disbursing of mail, converting of documents to alternate formats, copying, faxing and other clerical duties
  • Assisted counsel in preparing answers, providing documentation, and information for discovery request
  • Assisted attorneys with formatting and proof-reading of correspondence and documents
  • E-filing of documents using the NYSCEF e-filing system
  • Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations
  • Assisting attorneys with trial preparation
  • Following up on medical record inquiries for personal injury matters
  • Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates
  • Improved document organization by implementing a comprehensive file management system for easy access to essential case materials
  • Posting wire transfers for real estate closings
  • Keeping track of office necessities (papers, toner, pens, cups, etc.)
  • Provided technical support to attorneys and other staff members

Lead Barista

Brooklyn Bread Café
02.2014 - 04.2019
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment
  • Optimized workflow processes for faster order completion, decreasing wait times for customers
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business
  • Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns
  • Maintained clean and organized workspaces, adhering to health and safety standards
  • Packaged bagels, muffins and other food items for customer purchase
  • Maintained accurate inventory counts to meet customer demands and sustain operations

Education

Associate of Science - Accounting

New York City College of Technology
Brooklyn, NY
12.2018

High School Diploma -

Long Island City High School
Queens, NY
06.2012

Skills

  • Experienced in casual Spanish communication
  • Proficient in Microsoft Office
  • Strong interpersonal skills
  • Ability to meet tight deadlines
  • Skilled in de-escalating tensions
  • Prioritization and decision skills
  • Efficient knowledge retention
  • Committed to personal and professional growth
  • Multitasking Abilities

Languages

Spanish
Limited Working

Timeline

Senior Paralegal

Shafer Partners, LLP
10.2023 - Current

Paralegal

LaRocca Hornik Rosen & Greenberg LLP
03.2022 - 10.2023

Legal Assistant

LaRocca Hornik Rosen & Greenberg LLP
04.2019 - 02.2022

Lead Barista

Brooklyn Bread Café
02.2014 - 04.2019

Associate of Science - Accounting

New York City College of Technology

High School Diploma -

Long Island City High School

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