Amber Paige
Senior Loan Specialist
Montgomery,Alabama
Summary
Experienced Loan Officer adept at assessing customer needs, providing suitable products and guiding customers through loan process. Handles complex financial transactions using in-depth knowledge of loan products, services and lending regulations. Develops strong customer relationships by providing excellent service.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Loan Specialist
OneMain Financial
Montgomery, AL
05.2022 - Current
- Maintained strict confidentiality of bank records and client information.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Monitored performance of existing loan portfolios to identify and address any issues.
- Developed strong relationships with customers through high levels of customer service.
- Examined customer loan applications for loan approvals and denials.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Processed loan applications and monitored progress from start to finish.
- Proactively identified solutions for customers experiencing credit issues.
- Developed and maintained relationships with customers, lenders and other third parties.
- Assisted customers with completing loan applications and other paperwork.
- Promoted products and services using upselling and other sales strategies.
- Analyzed customers' financial situations to recommend appropriate life insurance policies.
- Trained new team members on scripts, company services, and collection strategies.
- Counseled debtors on payment options and arranged installment agreements.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Processed payments and applied to customer balances.
- Used probing techniques to determine debtors' reasons for delinquency.
- Used skip tracing and other techniques to locate debtors.
- Entered client details and notes into system for interdepartmental access and review.
- Established relationships with customers to encourage payment of delinquent accounts.
- Worked with customer to create debt repayment plan based on current financial condition.
- Responded to customer inquiries and provided detailed account information.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Drove team revenue totals by bringing in top sales numbers.
Bakery Manager
Publix
Montgomery, AL
01.2013 - 01.2023
- Maintained and controlled inventory of baked goods.
- Verified functionality and code compliance of cooking equipment and utensils for optimal customer protection.
- Managed all baking operations professionally and handled all problems confidently.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Maintained cleanliness and hygiene in bakery premises.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Established performance goals and empowered bakers to exceed targets.
- Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
- Monitored inventory levels and identified opportunities for cost savings.
- Researched issues to obtain appropriate answers to customer inquiries.
- Mentored new sales associates to contribute to store's positive culture.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Submitted reports to senior management to aid in business decision-making and planning.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Managed and motivated employees to be productive and engaged in work.
- Conducted interviews with participants to assess eligibility.
Skills
Customer Service-Focused
Employee Training
New Hire Training
Collections
Negotiation
Sales Expertise
Certification
Life insurance License June 2023
Timeline
Senior Loan Specialist
OneMain Financial
05.2022 - Current
Bakery Manager
Publix
01.2013 - 01.2023