Amber Palmer
Indianapolis,IN
Summary
Dedicated Patient Care Technician with expertise in cardiac and medical-surgical patient care. Proven ability to enhance patient outcomes through effective communication and timely interventions. Strong collaborator, delivering high-quality support in fast-paced healthcare settings.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Senior Patient Care Tech
Community Health Network
Indianapolis, IN
04.2025 - Current
- Delivered direct patient care for cardiac and medical-surgical patients in dynamic hospital environment, prioritizing patient needs.
- Monitored patient conditions and communicated concerns to nursing staff, ensuring timely interventions.
- Supported patients with activities of daily living, enhancing comfort and independence.
- Reposition and turn patients to promote comfort and prevent skin breakdown.
- Assist with dressing changes and wound care procedures.
- Insert Foley catheters according to facility protocols.
- Obtain and document 12-lead EKGs.
- Perform phlebotomy and collect blood specimens for laboratory testing.
- Honored with three Sunflower Awards for outstanding patient care and compassion.
Deli Manager
Kroger
Indianapolis, Indiana
2023 - 2025
- Supervised daily operations, ensuring adherence to food safety standards for customer safety.
- Managed inventory and product rotation, optimizing merchandising to increase product visibility.
- Trained and supported team members, enhancing customer service and satisfaction.
- Assisted customers with product selection and special orders.
- Operated cash registers and provided front-end customer support.
- Maintained a clean, organized, and efficient work environment.
Bartender
Olive Garden
Indianapolis, Indiana
2022 - 2023
- Prepared and served beverages in accordance with company policies.
- Managed multiple tables, ensuring accurate orders and high guest satisfaction.
- Provided outstanding customer service in fast-paced restaurant, enhancing guest experience.
- Coordinated with team members to deliver efficient service and address customer concerns.
- Handled cash and credit transactions accurately.
Certified Nursing Assistant
Miller's Merry Manor
Indianapolis, Indiana
2016 - 2017
- Delivered compassionate daily care to residents in a long-term care setting.
- Monitored residents' conditions, promptly reporting changes to nursing staff to ensure timely interventions.
- Assisted residents with bathing, grooming, dressing, feeding, and mobility to enhance personal hygiene and dignity.
- Maintained accurate documentation, contributing to resident safety and comfort through detailed care records.
Certified Nursing Assistant
Rosewalk Village
Indianapolis, Indiana
2014 - 2016
- Delivered personalized care and support for activities of daily living, enhancing resident autonomy.
- Facilitated safe transfers and mobility support, improving residents' physical independence.
- Enhanced resident dignity and quality of life through compassionate support and engagement.
- Supported nursing staff in delivering individualized care plans.
Education
High School Diploma -
Shelbyville Senior High School
Shelbyville, IN06-1999
Skills
- Patient Care
- Vital signs monitoring
- Cardiac Progressive Care (PCU)
- Wound care
- Phlebotomy techniques
- Phlebotomy
- 12-Lead EKG
- Foley catheter insertion
- Urinary catheterization
- Patient mobility transfers
- Patient safety
- Daily living activities
- Customer relations
- Team collaboration
- Leadership and team training
- EKG documentation
Affiliations
- Practice Counsel
Accomplishments
- 3 Sunflower Awards
Certification
- CNA (Certified Nursing Assistant)
Timeline
Senior Patient Care Tech
Community Health Network
04.2025 - Current
Deli Manager
Kroger
2023 - 2025
Bartender
Olive Garden
2022 - 2023
Certified Nursing Assistant
Miller's Merry Manor
2016 - 2017
Certified Nursing Assistant
Rosewalk Village
2014 - 2016
High School Diploma -
Shelbyville Senior High School