Amber Paonessa
Niagara Falls,NY
Summary
Proven professional with a track record of enhancing customer satisfaction and streamlining operations at Fidelis Care New York. Energetic Casino Dealer, expert in money handling and known for exceptional customer service, Have successfully managed high-volume transactions and improved workflow efficiency. Demonstrate reliability and keen observation, significantly contributing to team productivity and operational excellence. Personable with superior performance in fast-paced environments. Hardworking and passionate job seeker with strong organizational skills. Ready to help the team achieve company goals.
Overview
10
10
years of professional experience
Work History
Table Games/Dealer
Seneca Niagara Resort & Casino
12.2021 - Current
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Assisted in training new dealers, sharing expert knowledge of game rules and best practices for customer service.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Monitored guest behavior for signs of intoxication or disorderly conduct, intervening when necessary to maintain a safe environment for all patrons.
- Maintained a professional and welcoming atmosphere for players with excellent communication skills.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Enforced game rules to maintain fair paly and avoid disputes.
Bartender
Players Sports Bar and Grill
10.2021 - 02.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Medical Referral Specialist
Fidelis Care New York/ Centene Management
03.2015 - 02.2022
- Streamlined authorization processes by implementing efficient workflow management strategies.
- Participated in continuous professional development opportunities to stay current with industry trends and best practices in authorization coordination.
- Enhanced team productivity through effective communication and collaboration with cross-functional departments.
- Improved customer satisfaction by providing timely updates on status of their authorization requests.
- Managed high-volume caseloads, prioritizing urgent requests to ensure prompt service delivery.
- Reviewed documentation for accuracy and assessment of necessity.
- Reviewed authorizations from payer to determine approved or denied items.
Education
High School Diploma -
Niagara Falls High School
Niagara Falls, NYCertification - Phlebotomy
Bryant And Stratton College
Getzville, NY2015
Skills
- Reliability and punctuality
- Excellent customer service
- Keen observation
- Money Handling Expertise
Timeline
Table Games/Dealer
Seneca Niagara Resort & Casino
12.2021 - Current
Bartender
Players Sports Bar and Grill
10.2021 - 02.2022
Medical Referral Specialist
Fidelis Care New York/ Centene Management
03.2015 - 02.2022
High School Diploma -
Niagara Falls High School
Certification - Phlebotomy
Bryant And Stratton College
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