Amber Parent
Maumee
Summary
Dynamic leader with a proven track record at Home Depot, adept in workflow optimization and fostering team collaboration. Excelled in enhancing operational efficiency and customer satisfaction, leveraging skills in data entry and relationship building. Demonstrated ability to train and manage staff, significantly improving productivity without compromising service quality.
Overview
19
19
years of professional experience
Work History
Wave Coordinator
Home Depot
03.2018 - Current
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
Sales Floor Manager
Target
09.2012 - 09.2017
- Provided constructive feedback to senior management regarding areas of improvement leading to enhanced overall store performance.
- Promoted a positive work environment fostering teamwork, mutual respect, and open communication among employees.
- Demonstrated product and answered questions for prospective customers.
- Trained and supported sales force with closing deals.
- Partnered with operations team to achieve company revenue and profit goals.
- Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
- Recruited, hired and trained team of Number salespeople.
- Organized staff schedules to ensure adequate coverage during peak hours without compromising employee satisfaction or productivity.
- Implemented loss prevention policies to minimize shrinkage and protect company assets.
- Coordinated special events in-store attracting new customers and generating additional revenue opportunities.
- Facilitated ongoing training programs to enhance staff knowledge of products, promotions, and selling techniques.
- Maintained compliance with company policies as well as federal/state regulations concerning safety procedures on the sales floor.
- Enhanced store appearance by creating visually appealing displays that attracted customers and increased foot traffic.
- Managed inventory effectively, ensuring optimal stock levels and timely merchandise availability.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Assistant Manager
Dollar General
06.2006 - 05.2008
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Oversaw daily operations to maintain store cleanliness and organization.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
High School Diploma -
Oak Harbor Highschool
Oak Harbor, OH06.2001
Skills
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
- Relationship building
- Scheduling and calendar management
- Staff management
- Problem-solving
- Time management
- Team collaboration
- Adaptability and flexibility
- Workflow management
- Staff training
- Customer service management
- Workflow optimization
- Cross-functional collaboration
Timeline
Wave Coordinator
Home Depot
03.2018 - Current
Sales Floor Manager
Target
09.2012 - 09.2017
Assistant Manager
Dollar General
06.2006 - 05.2008
High School Diploma -
Oak Harbor Highschool