Amber Parker
Venice
Summary
Dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success.
Overview
19
19
years of professional experience
Work History
Customer Service Representative/CNA
Tidewell Hospice And Palliative Care
Englewood, FL
11.2015 - Current
- Exhibited compassionate care and communication regarding issues surrounding death and dying
- Documented activities and recorded information in EMR system
- Recognized and reported abnormalities or changes in patients' health status to nursing staff for immediate assessment
- Communicated concerns regarding clients' status, care and environment to nursing supervisors, clinical care supervisors and case managers
- Delivered high level of care to every patient
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
CNA
Homewatch CareGiversInc
Venice, FL
04.2013 - 10.2015
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate
- Documented information in patient charts and communicated status updates to interdisciplinary care team
CNA/Medicine Technician
Sunset Lake Village
Venice, FL
07.2008 - 04.2013
- Helped patients with personal care needs such as feeding, grooming and toileting
- Maintained clean and neat environment in patient care area, checked and restocked supplies and handled linen management and trash removal
- Protected and promoted patient rights and assisted individuals to achieve maximum independence
- Assisted over 11 residents with daily needs, including personal hygiene, dressing and transferring from chairs to bed
Administrative Assistant
House of Floors
Tampa, FL
02.2006 - 05.2008
- Directed customer communication to appropriate department personnel
- Organized and maintained filing
- Managed office paperwork, including scanning documents and answered phone calls daily
- Type out work orders for vinyl and wood flooring
- Assist installers with regarding work orders
Education
CNA -
CNA Prep School
North Port, FL03.2012
High School Diploma -
West High
Tracy, CA05.2002
Skills
- Quick problem solver
- Monitoring fluids
- Documentation procedures expert
- Helping with medication
- Customer Service
- Inbound and Outbound calling
- Invoicing
- Data entry
- Call center experience
- Complaint handling
- Documentation
Timeline
Customer Service Representative/CNA
Tidewell Hospice And Palliative Care
11.2015 - Current
CNA
Homewatch CareGiversInc
04.2013 - 10.2015
CNA/Medicine Technician
Sunset Lake Village
07.2008 - 04.2013
Administrative Assistant
House of Floors
02.2006 - 05.2008
High School Diploma -
West High
CNA -
CNA Prep School