Amber Parker
Olean,NY
Summary
Dynamic and results-driven professional with extensive experience at Tim Hortons, excelling in customer service and team leadership. Proven track record in enhancing customer satisfaction and reducing discrepancies through effective money handling and strategic problem-solving. Adept at fostering a positive work environment while driving operational efficiency and staff development.
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Diligent [Desired Position] with strong foundation in managing daily operations and team leadership. Proven success in optimizing workflows and enhancing customer satisfaction. Demonstrated expertise in problem-solving and strategic planning to drive team performance.
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Manager
Tim Hortons
10.2016 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Responsible for ordering products for the store as well as taking inventory.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw daily operations to maintain store cleanliness and organization.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Responsible for doing the payroll
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Bus Monitor
Hinsdale Central School
01.2015 - 04.2016
- Assisted driver in monitoring and managing student behaviors to promote safety.
- Collaborated with school staff to develop personalized plans for students requiring additional assistance during transportation.
- Partnered with bus drivers to create a welcoming environment for students entering the vehicle each morning.
- Contributed to the development of effective emergency evacuation procedures, prioritizing student safety in crisis situations.
- Conducted thorough inspections of the bus before and after each route, identifying potential safety hazards or maintenance needs.
- Assisted students in navigating difficult social situations on the bus, promoting healthy relationships among peers.
- Supported special needs students with individualized care, fostering an inclusive environment.
- Assisted bus driver in maintaining order, ensuring a safe and efficient transportation experience for all passengers.
- Worked with bus driver and parents to meet specialized needs of passengers.
- Demonstrated proper use of wheelchair lift, wheelchair tie-downs and orthopedic devices for handicapped passengers.
Education
High School Diploma -
Hinsdale Central Shool
Hinsdale, NY06-2015
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Staff training and development
- Team motivation
- Cost control
- Multitasking and organization
- Strategic thinking
- Adaptability and flexibility
- Verbal and written communication
- Customer relations
Certification
- ServeSafe Certified
- CPR Certified
- Security Guard Certification
Languages
English
Full Professional
French
Limited Working
Spanish
Limited Working
Timeline
Assistant Manager
Tim Hortons
10.2016 - Current
Bus Monitor
Hinsdale Central School
01.2015 - 04.2016
High School Diploma -
Hinsdale Central Shool
Similar Profiles
Mehnaz RahmanMehnaz Rahman
Human Resources Manager at TH Restaurant Services Inc. (Tim Hortons)Human Resources Manager at TH Restaurant Services Inc. (Tim Hortons)
Rajveer JohalRajveer Johal
Worker at Tim HortonsWorker at Tim Hortons
Najmeen KaurNajmeen Kaur
Supervisor at Tim HortonsSupervisor at Tim Hortons
Wendy WiltzenWendy Wiltzen
Food Counter Attendant at Tim HortonsFood Counter Attendant at Tim Hortons
ERICA VOLZERICA VOLZ
Substitute Teacher, K-5 at Hinsdale Central SchoolSubstitute Teacher, K-5 at Hinsdale Central School