Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amber Parker

Venice,FL

Summary

Compassionate Customer Care Specialist skilled in effective communication and problem-solving. Proven ability to deliver exceptional service in high-pressure environments.

Overview

11
11
years of professional experience

Work History

Customer Care Specialist

Tidewell Hospice And Palliative Care
Venice, FL
10.2022 - Current
  • Coordinated communication between interdisciplinary team members and families.
  • Educated families on available resources and support services offered.
  • Researched resolutions, contacted necessary departments and responded to customer by phone, mail, or fax as follow-up.
  • Delivered customer support to high call load each shift.

CNA

Tidewell Hospice And Palliative Care
Englewood, Florida
11.2015 - Current
  • Provided compassionate care to patients in hospice and palliative settings.
  • Assisted nursing staff with daily patient hygiene and comfort needs.
  • Supported team members during patient transfers and mobility assistance.
  • Maintained a clean and safe environment for patients and staff.
  • Documented patient care services by charting in designated areas.
  • Answered patient call lights promptly and responded to requests appropriately.
  • Demonstrated excellent customer service skills when interacting with patients, families and guests.

CNA

Homewatch CareGiversInc
Venice, FL
04.2014 - 10.2015
  • Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
  • Participated in educational programs designed to improve knowledge of health care practices.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Transported residents within the facility as needed.

Education

High School Diploma -

West High School
Tracy, CA
05-2003

Skills

  • Customer support
  • Email communication
  • Call center experience
  • Issue follow up
  • Empathy and patience
  • Multitasking and organization
  • Inbound customer service
  • Time management abilities

Timeline

Customer Care Specialist

Tidewell Hospice And Palliative Care
10.2022 - Current

CNA

Tidewell Hospice And Palliative Care
11.2015 - Current

CNA

Homewatch CareGiversInc
04.2014 - 10.2015

High School Diploma -

West High School

Similar Profiles

CREATE PROFILE