Summary
Overview
Work History
Education
Skills
Custom
Timeline
Generic

Amber Parsons

Stafford,VA

Summary

Objective

To obtain a position that will enable me to utilize my time management skills, customer service experience, and allow me to exercise my leadership and hard work ethic to the best of my ability.

Overview

2026
2026
years of professional experience

Work History

super user

Amazon
Fredericksburg, Virginia
04.2025 - Current
  • Maintained and cleaned machines, preventing jams and ensuring seamless operations.
  • Proposed and implemented station cleaning protocol for all super users post-shift.
  • Contributed innovative solutions to enhance team performance through proactive station checks.
  • Assisted in palletizing and organizing totes to maintain a clean, safe warehouse environment.
  • Volunteered after shifts to ensure cleanliness and organization of workstations.
  • Regularly checked stations upon entry to prevent future operational issues.
  • Collaborated with team on problem-solving initiatives to streamline warehouse processes.
  • Implemented strategies to improve accessibility for super users by organizing surrounding areas.

Assistant Manager

Spirit Halloween Super Store
Fredericksburg, Virginia
07.2023 - Current
  • Trained and onboarded seasonal associates on company policies, sales procedures, safety standards, and Spirit Halloween's brand values, ensuring a smooth and efficient store opening each season.
  • Communicated Spirit’s mission and yearly goals to new hires, fostering team alignment and customer-focused service during the high-volume Halloween season.
  • Provided hands-on coaching in POS systems, merchandise handling, and customer engagement, reducing training ramp-up time and improving team productivity.
  • Supported store leadership in managing daily operations, ensuring associates met performance expectations and maintained a fun, safe, and inclusive shopping experience.
  • Adapted quickly to fast-paced seasonal changes, contributing to team readiness and customer satisfaction during peak holiday traffic.
  • Scheduled and conducted interviews with prospective hires, assessing customer service skills, work ethic, and availability in alignment with store needs.
  • Created and managed weekly staff schedules, ensuring proper shift coverage and meeting business needs during peak seasonal hours.
  • Resolved scheduling conflicts quickly and fairly by communicating with team members and adjusting shifts as needed to maintain coverage and morale.

manager

McDonald's
quantico, Virginia
03.2021 - 11.2025
  • Supervised daily operations and staff activities in a fast-paced environment.
  • Trained new employees on service standards and operational procedures.
  • Ensured compliance with health and safety regulations at all times.
  • organized activities and gatherings for associates and managers.
  • Assisted in creating a schedule that worked with the store needs.
  • Performed daily bank drops and managed cash deposits accurately and securely in accordance with company policies and loss prevention procedures.
  • Monitored stock levels and communicated with vendors or corporate to resolve supply issues and maintain merchandise availability.

Ambassador

Amazon
  • Assisted in teaching and coaching associates on their direct paths, fostering skill development and team growth.
  • Coached associates on the proper techniques and best practices to perform their jobs efficiently and accurately.
  • promoted the importance of maintaining both mental and physical health for optimal performance and well-being.
  • Assisted associates in mastering their direct paths, providing guidance and answering questions, while ensuring availability for continued support throughout my tenure at Amazon.

Problem Solver

Amazon
  • Coordinated with Quality and Insurance teams to staff auditors for overheight and cycle count audits, aimed at improving department performance metrics.
  • Created a team to tackle problem-solving pallets in the WIP area, successfully reducing the number of pallets in the warehouse.
  • Successfully reduced the number of overheight totes by nearly 40%, improving workflow efficiency.
  • Consistently worked on ISS totes to ensure proper handling of issues and accurate completion of product tasks.
  • Consistently maintained the WIP area by identifying which items could be processed and which required problem-solving.
  • Coded associates to ensure they were assigned to the correct locations.
  • Successfully identified underlying issues causing problems and am actively coaching associates on effective solutions.

Process Guide

Amazon
  • Assisted in tracking and communicating rates to associates, ensuring transparency, and performance feedback.
  • Coached associates when performing tasks incorrectly, or engaging in actions they knew were against protocol.
  • Coached associates on handling overheight totes, and addressing totes pulled too early, providing support and guidance as needed.
  • Assigned associates to stations and supporting roles, ensuring they maintained productivity throughout the shift.
  • Successfully increased the kickout rate from 60% to 88%, significantly improving efficiency and performance.
  • Managed both 20-pound and man-sort tasks independently until additional PA support arrived.
  • Led stand-up meetings, emphasizing the importance of safety and maintaining clean, debris-free areas. Delegated an associate to assist in ensuring that the task was completed efficiently.

jam clear

Amazon
  • Ensured lines were free of jams and product obstructions, maintaining smooth operations.
  • Assisted in keeping lines clear and running efficiently, preventing disruptions to productivity.
  • Communicated multiple issues with sensors to ensure timely resolution.
  • Encouraged jam-clear associates to actively walk the lines, proactively identifying potential jams before they could disrupt workflow.
  • Collaborated across multiple departments to ensure all jams were promptly reported, enabling jam-clear associates to respond in a timely manner.

Education

Astronaut High School
Titusville, FL
05-2003

Skills

  • Team leadership
  • Employee training
  • Customer service
  • Process improvement
  • Safety compliance
  • Problem resolution
  • Effective coaching
  • Communication skills
  • Workflow efficiency
  • Performance tracking
  • Conflict resolution
  • Organization and time management
  • PPE use
  • Quality assurance
  • Flexible and adaptable
  • Task prioritization
  • Research
  • Supervision and leadership
  • Relationship building
  • Communication

Custom

i volunteer at a soup kitchen and build houses with habitat with humanity.

Timeline

super user

Amazon
04.2025 - Current

Assistant Manager

Spirit Halloween Super Store
07.2023 - Current

manager

McDonald's
03.2021 - 11.2025

Ambassador

Amazon

Problem Solver

Amazon

Process Guide

Amazon

jam clear

Amazon

Astronaut High School

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Amber Parsons