Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Certification
Languages
Timeline
Generic

Amber Partain

Edinburg,TX

Summary

Detailed and a focused customer service professional with 5+ years of experience of helping customers with sales services, as well as resolving issues. Having experience as a virtual representative assistant navigating thousands of different scripts every day. Always eager to learn more as a dedicated Customer Service associate providing skills to prioritize and multi-task in fast-paced working environment. Successfully working as part of the team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Assistant

Atlas Technologies
05.2024 - Current
  • Drafted legal descriptions for parcels acquired by the company as part of a project agreement.
  • Reviewed and updated right of way plans, maps and records for accuracy.
  • Maintained project databases containing land rights information, parcel reports, negotiation status, payments, damages and restoration.
  • Reviewed and updated landowner title and assisted surveyors by delivering title documents and other landowner information.
  • Conducted legal research to aid professionals with positive outcomes.
  • Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
  • Assisted in the preparation of reports, presentations and correspondence.
  • Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
  • Organized and maintained filing systems for documents and records.
  • Assisted in the development of new policies and procedures to improve operational efficiency.
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.

CUSTOMER SERVICE REPRESENTATIVE/MENTOR

PatLive
08.2021 - 06.2024
  • Having to be tech-savvy with computers and being able to troubleshoot issues.
  • Having great experience with verbal communication skills.
  • Creating a friendly atmosphere by providing excellent customer service.
  • Required to multitask, as we receive thousands of calls from different companies all over the country. The job requires to us to be quick and efficient as we can take up to 80 calls per shift.
  • We have been guided to learn Microsoft and document spreadsheets.
  • Flexible call scripting, call screening and transfers, message taking, lead collections, scheduling, orders, and more.
  • We are constantly learning and adapting with new businesses who join our team.
  • Submit emergency and non-emergency maintenance work orders.
  • The experience of speaking to different people from different parts of the country.
  • Communication skills and being understanding are a must.
  • Training new trainees. Mentor them in becoming a great service for our customers.
  • Organized various events, such as conferences, seminars, and workshops.
  • Utilized automated systems to initiate and complete service orders.
  • Improved team performance by providing constructive feedback, guidance, and encouragement to fellow Customer Service Representatives.

SERVER/BARKEEP

Olive Garden
09.2013 - 09.2014
  • Responsibilities are to have a role in great customer service and satisfaction.
  • Able to lift a certain amount of weight.
  • Greeted and accommodated guests, building a positive experience from the first interaction.
  • Checked in with guests throughout meal service, replenishing drinks, and catering to additional requests.
  • Encouraged Upselling.
  • Assisted with training of new staff members.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Handled money transactions accurately while following company procedures for handling cash payments.

SERVER/BARKEEP/TRAINER/CATERER

Johnny Carinos
07.2012 - 09.2013
  • Provided efficient and courteous service to customers at all times.
  • Focused on learning new skills and staying updated with industry changes.
  • Responded quickly to meet customer needs and resolve problems.
  • Participated in ongoing training to enhance own job skills and knowledge.
  • Met deadlines while maintaining high-quality deliverables.
  • Kept bar organized and clean during busy hours.
  • Mixed and served alcoholic and non-alcoholic beverages, according to established recipes.
  • Trained and mentored new team members in proper bar operations.
  • Checked customer identification to verify age requirements for alcohol purchases.
  • Maintained accurate records of inventory used for daily operations, such as liquors, beers, wines, and mixers.
  • Assessed bar inventory and completed requisition sheets to restock supplies.
  • Implemented health and safety regulations while preparing food for large groups.
  • Accurately recorded orders on cash register and point-of-sale system.

Education

High School Diploma -

Mcallen High School
McAllen, TX
06.2011

Skills

  • Customer Service
  • Word Processing And Spreadsheets
  • Communication
  • Organization
  • Computer Literacy
  • Data Entry
  • File Management
  • Event Planning
  • Verbal and written communication
  • Schedule Coordination
  • Email correspondence
  • Computer Skills
  • Fast Learner
  • Positive and professional
  • Basic Mathematics
  • Time Management

Accomplishments

  • Documented and resolved several issues which led to promotions from previous employments.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • By 09/04/2024, I will have completed my Teacher Substitute Certification for Texas.

Personal Information

Title: Customer Service Representative Specialist

Certification

By 09/04/2024, I will have completed and obtained my Teacher Substitute Certification for Texas.

Languages

English
Full Professional
Spanish
Limited Working
American Sign Language
Limited Working

Timeline

Assistant

Atlas Technologies
05.2024 - Current

CUSTOMER SERVICE REPRESENTATIVE/MENTOR

PatLive
08.2021 - 06.2024

SERVER/BARKEEP

Olive Garden
09.2013 - 09.2014

SERVER/BARKEEP/TRAINER/CATERER

Johnny Carinos
07.2012 - 09.2013

High School Diploma -

Mcallen High School

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Amber Partain