Amber Patton
Burbank,CA
Summary
Over the last 14 years, I've worked on and off in an administrative capacity, and in between, working on film sets both in front of and behind the camera. While there have been many different work experiences, the work ethic has always been first and foremost. I am an organized and dedicated Administrative Assistant with a proven track record of exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks; and a self-motivated work ethic to perform effectively in independent or team environments.
Overview
18
18
years of professional experience
Work History
Remote Customer Care Associate
Williams-Sonoma, Inc.
01.2023 - 10.2023
- Managed anywhere from 50-75 calls from customers who needed to: Learned internal system, Citrix, quickly and used it efficiently
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Administrative Assistant
Stella Adler Studio of Acting
06.2019 - 10.2021
- Answered approximately 30-50 incoming calls daily on a multi-line phone system. Routing calls, delivering messages to staff, and greeting customers with kind, open presence.
- Scheduling appointments
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Created and maintained databases to track and record student data.
- Assisted in onboarding new students, assisting in onboarding materials, and coordinating orientation schedules to ensure smooth integration into the school.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues to include training, weekly check-ins, and addressing any and all concerns.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
Administrative Assistant
Robert Half, Office Team
01.2014 - 04.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in team environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in team settings, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across day, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Operations Clerk
United States Marine Corps (USMC)
03.2008 - 12.2010
- Submitting all waivers (i.e Drug, tattoo, prior service, etc.) to higher headquarters for every applicant who required it.
- Collaborated with team members to achieve department goals, contributing to a positive work environment through clear communication and active participation in meetings.
- Keeping over 400 files up to date and filed until they reached their termination date, at which point they were properly destroyed
- In charge of daily, weekly, monthly, quarterly, and yearly reports that went to higher headquarters
- Delivered prompt and accurate assistance on various operational matters such as applicant updates, waivers, dispute resolution – elevating applicant experience levels significantly during interactions.
- Collecting daily reports from all 15 sub stations daily to condense at the end of every day for morning reports conducted the following morning by the Commanding Officer.
Personnel/Operations Assistant Administrative Supervisor
United States Marine Corps (USMC)
01.2006 - 02.2008
- Delegating tasks to subordinate Marines
- Reporting to superiors at the end of every day
- Keeping records for over 125 Marines daily to include transitional units
- Writing up correspondence daily for Commanding Officers
- Provided hands-on training to new hires, ensuring they were well-equipped to perform their roles successfully from day one.
- Assisted in the development of standard operating procedures to maintain consistency and accuracy across all tasks.
- Keeping daily, weekly, and monthly reports updated regularly to be sent to higher headquarters.
- Solved problems timely and effectively, ensuring military personnel satisfaction.
- Managed day-to-day department operations with effective workflow coordination.
- Provided administrative support with accurate document preparation and data entry.
- Collaborated with other departments to foster smooth operation of daily processes.
Education
Certificate of Completion - Software Engineering
San Diego Global Knowledge University
San Diego, CA12.2024
Associate of Arts - Acting
Academy of Art University
San Francisco, CA12.2013
Skills
- Self-Motivation and Initiative
- Resourcefulness and Creativity
- Multitasking and Organization
- Verbal and written communication skills
- Documentation accuracy
- Respectful and Compassionate
Timeline
Remote Customer Care Associate
Williams-Sonoma, Inc.
01.2023 - 10.2023
Administrative Assistant
Stella Adler Studio of Acting
06.2019 - 10.2021
Administrative Assistant
Robert Half, Office Team
01.2014 - 04.2020
Operations Clerk
United States Marine Corps (USMC)
03.2008 - 12.2010
Personnel/Operations Assistant Administrative Supervisor
United States Marine Corps (USMC)
01.2006 - 02.2008
Certificate of Completion - Software Engineering
San Diego Global Knowledge University
Associate of Arts - Acting
Academy of Art University