Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Amber Paulson

Yorktown,VA

Summary

Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Peninsula Funeral Home
Newport News, VA
12.2022 - Current
  • Submit data to the State Electronic Vital Records System (EDRS) as well as Mortware (Funeral Home Software)
  • Type up obituaries and submit them to The Daily Press and/or the Funeral Home website.
  • Create memorial folders and thank-you notes for the family.
  • Prepared documentation, such as death certificates, permits, and burial authorizations, in compliance with legal requirements.



Medical Records/Central Supply Clerk

Bayside of Poquoson
Poquoson, VA
03.2021 - 12.2022
  • Maintained accurate and up-to-date medical records for patients.
  • Organized and filed patient information, ensuring confidentiality and compliance with HIPAA regulations.
  • Reviewed medical charts for completeness, accuracy, and proper documentation.
  • Retrieved and prepared medical records for appointments, surgeries, and consultations.
  • Responded to requests from patients or authorized individuals regarding the release of medical records.
  • Managed the scanning and indexing of paper documents into the electronic health record system.
  • Ensured all scanned documents were legible, properly labeled, and stored securely in the EHR system.
  • Participated in quality assurance activities to identify errors or inconsistencies in medical records data entry or documentation practices.
  • Supported audits by providing requested documentation within specified timeframes.
  • Collaborated with other departments to resolve discrepancies or missing information in medical records.
  • Performed regular audits of stock levels to identify low inventory or overstocked items, optimizing shelf space utilization.
  • Implemented a new system for categorizing products, resulting in improved organization and easier product retrieval.
  • Maintained accurate records of stock levels, utilizing inventory management systems to track and monitor inventory.
  • Efficiently restocked shelves and organized inventory to ensure products were readily available for nursing staff.

Medical Receptionist

Hampton Roads Orthopedics & Sports Medicine
Yorktown, Virgina
01.2020 - 12.2021
  • Managed front desk operations, including greeting patients, scheduling appointments, and answering phone calls.
  • Verified patient insurance information and collected co-pays and payments for services rendered.
  • Maintained accurate electronic medical records (EMR) by updating patient demographics and medical history
  • Ensured waiting area cleanliness by organizing magazines, sanitizing surfaces regularly, and restocking supplies as needed.
  • Provided administrative support, such as filing documents, scanning records into the EMR system, and managing incoming/outgoing mail.

Front Desk Concierge

Edgeworth Park at New Town
Williamsburg, Virginia
01.2019 - 12.2021
  • Provided exceptional customer service to residents by promptly addressing inquiries, concerns, and requests.
  • Managed front desk operations, including greeting visitors, receiving packages, and coordinating deliveries.
  • Maintained a high level of security by monitoring access control systems and ensuring only authorized individuals entered the premises.
  • Coordinated maintenance and repair services for residents' units, ensuring timely resolution of issues.
  • Ensured cleanliness of common areas, such as lobbies, hallways, and elevators, through regular inspections.
  • Maintained accurate records of resident information, including contact details and special preferences.
  • Coordinated transportation arrangements for residents, including taxi/ride-sharing services.
  • Distributed newsletters/bulletins containing important updates, newsletters regularly.

Admissions Coordinator

The Farley Center
Williamsburg, Virginia
01.2021 - 03.2021
  • Performed COVID swab test on patients upon arrival and obtain vital signs.
  • Go over admission paperwork, collect payments, collect medications to provide to nursing, and enter patients into Observe Smart and Medik.
  • Provided excellent customer service by promptly responding to inquiries from prospective students via phone or email.
  • Conducted comprehensive assessments of the patient's medical history, current condition, and healthcare needs to determine the appropriate level of care.
  • Communicated effectively with physicians, nurses, case managers, social workers, and other healthcare professionals to facilitate seamless transitions between care settings.
  • Coordinated closely with insurance providers to verify coverage details before admission.
  • Evaluated financial considerations related to each patient's admission plan.
  • Counseled prospective residents/patients about facility offerings and services.

Education

High School Diploma -

York High School
Yorktown, VA
06-2006

Skills

  • Data Entry
  • Spreadsheet Management
  • Filing
  • Appointment Scheduling
  • Clerical Support
  • Mail handling
  • Quality Assurance
  • Customer Service
  • Office Administration
  • Microsoft Outlook
  • Data entry documentation
  • Scheduling and calendar management
  • Business Correspondence
  • Multitasking and prioritization
  • Patient Scheduling
  • Microsoft Word
  • Insurance processing
  • Types 50 WPM

Affiliations

  • Crosswords
  • Reading
  • Camping
  • Hiking

Certification

  • Notary Republic

References

References available upon request.

Timeline

Administrative Assistant

Peninsula Funeral Home
12.2022 - Current

Medical Records/Central Supply Clerk

Bayside of Poquoson
03.2021 - 12.2022

Admissions Coordinator

The Farley Center
01.2021 - 03.2021

Medical Receptionist

Hampton Roads Orthopedics & Sports Medicine
01.2020 - 12.2021

Front Desk Concierge

Edgeworth Park at New Town
01.2019 - 12.2021

High School Diploma -

York High School

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Amber Paulson