Amber Paynter
Jackson,MO
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Ecommerce Operations Manager
Cape Electrical Supply-Southfork Lighting
Cape Girardeau, MO
04.2017 - Current
- Managed vendor relationships related to product fulfillment services such as shipping, returns.
- Planned and implemented site content updates, merchandising of newly launched products, integrated campaigns and promotions.
- Resolved customer complaints regarding sales and service.
- Evaluated current business processes and made recommendations for improvements based on industry trends.
- Negotiated contracts with third party vendors providing services such as payment processing, fraud protection.
- Provided training sessions for employees on best practices when using various systems within the e-commerce platform.
- Created detailed reports on website performance metrics, customer satisfaction surveys, and other data points.
- Analyzed customer feedback to identify areas of improvement for the e-commerce platform.
- Monitored website performance, identified problems, and created solutions to improve user experience.
Custom Order Specialist
RM COCO
Cape Girardeau, MO
10.2016 - 04.2017
- Provided customer service support for inquiries, complaints, and returns.
- Developed and maintained relationships with clients and vendors.
- Handled incoming calls from customers regarding orders or other inquiries.
- Conducted inventory checks to ensure accuracy of shelf stock.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Described merchandise and explained use, operation and care.
- Placed special orders or called other stores to find desired items.
Kitchen Design Specialist
Lowe's Home Improvement
Sikeston, MO
07.2014 - 10.2016
- Managed customer inquiries via phone calls or emails regarding product availability or pricing information.
- Maintained knowledge of product lines offered by different suppliers and manufacturers.
- Organized showroom displays featuring various products such as countertops, flooring, lighting, and hardware.
- Conducted regular follow-up calls with customers after completion of a job to ensure satisfaction.
- Coordinated with contractors during installation process to ensure all components were properly installed according to plans.
- Organized multiple projects simultaneously while meeting tight deadlines.
- Designed floor plans, elevations, and 3D perspective views and material boards for both in-house review and presentation to client.
Flooring Sales Specialist
Lowes Home Improvement
Cape Girardeau, MO
09.2013 - 07.2014
- Assisted in maintaining inventory levels of flooring materials such as hardwood, laminate, vinyl, carpet, tile and other related products.
- Maintained records of customer orders including payment terms, product details, delivery dates.
- Prepared quotes for customers based on measurements taken from job sites or blueprints provided by contractors.
- Tracked sales targets and performance metrics, implementing strategies to achieve and exceed goals.
- Compiled and analyzed customer feedback to identify trends and opportunities for improvement.
- Developed sales strategies to increase store revenues and profitability.
Assistant Store Manager
Claire's & Icing Stores
Cape Girardeau, MO
10.2011 - 01.2013
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
Assistant Store Manager
Sportsman's Trail
Cape Girardeau, MO
08.2010 - 06.2011
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
Beauty Advisor
Trade Secret Salon
Cape Girardeau, MO
11.2009 - 05.2010
- Educated customers about the proper use of cosmetics, fragrances and other beauty items.
- Followed company policies related to returns, exchanges and refunds according to guidelines.
- Assisted in opening and closing procedures including counting money drawer contents at end of shift.
- Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
Pharmacy Technician
SUPER D DRUG STORE
Sikeston, MO
08.2005 - 07.2008
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Managed filing of prescriptions, both electronically and manually.
- Assisted pharmacists in compounding sterile products according to state regulations.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
Education
BS Human Environmental Studies in Interior Design with a Minor in Architectural Design -
Southeast Missouri State University
Cape Girardeau, MO12.2012
Diploma in College preparatory -
Sikeston Sr. High School
Sikeston, MO01.2008
Skills
- Competitor Analysis
- Promotions planning
- Sales Reporting
- Account Acquisition
- Goal Setting and Achievement
- Analytical Thinking
- Time Management
- Document Management
- Vendor Management
- Effective Communication
- Dispute Resolution
- Revit proficiency
- AutoCAD proficiency
- Microsoft Office proficient
- Amazon FBA
- Epicor
Groups
Voice team member- Lowe's Home Improvement
Affiliations
- Volunteer Childcare and Activities- Crossroads Church
Accomplishments
- Top 25 in the region for sales.
- Number 1 in the region for sales.
Timeline
Ecommerce Operations Manager
Cape Electrical Supply-Southfork Lighting
04.2017 - Current
Custom Order Specialist
RM COCO
10.2016 - 04.2017
Kitchen Design Specialist
Lowe's Home Improvement
07.2014 - 10.2016
Flooring Sales Specialist
Lowes Home Improvement
09.2013 - 07.2014
Assistant Store Manager
Claire's & Icing Stores
10.2011 - 01.2013
Assistant Store Manager
Sportsman's Trail
08.2010 - 06.2011
Beauty Advisor
Trade Secret Salon
11.2009 - 05.2010
Pharmacy Technician
SUPER D DRUG STORE
08.2005 - 07.2008
BS Human Environmental Studies in Interior Design with a Minor in Architectural Design -
Southeast Missouri State University
Diploma in College preparatory -
Sikeston Sr. High School
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