AMBER PELKEY-MARKMAN
Newburgh,IN
Summary
Accomplished professional with a proven track record at OneMain Financial, enhancing lien perfection rates and surpassing sales targets at AAA Northeast. Expert in customer service and project management, I leverage analytical skills and a team leadership approach to drive results and foster positive relationships. Demonstrated ability to multitask and maintain meticulous attention to detail underpins my success in dynamic environments.
Overview
7
7
years of professional experience
Work History
Title Specialist
OneMain Financial
Evansville, IN
08.2024 - Current
- Sorted and processed mail concerning lienholder stakes on customers' auto properties.
- Provided assistance to branch network on lien placement and third-party vendor system inquiries.
- Decisively escalated identified issues ensuring a seamless transition.
- Collaborated with branch networks to enhance lien perfection rates on auto-secured loans.
- Coordinated interactions with Centralized Sales, Underwriting, and Branch personnel.
- Ensure thorough knowledge of company policies and both state and federal regulations.
- Prepared and reviewed title documents to confirm legal descriptions and specifications.
Lead Member Service Counselor
AAA Northeast
Acton, MA
04.2022 - 12.2023
- Delivered excellent customer service to members by providing detailed information on AAA's products and services.
- Increased sales by successfully selling and renewing memberships, surpassing targets.
- Directed team in fostering a customer-focused environment, cultivating positive member relations.
- Provided Notary services for members and non-members, ensuring accurate documentation.
- Ensured full compliance with regulations through efficient management of the branch’s RMV services.
- Assisted upper management in daily branch operations, including inventory management.
- Assisted members in enrolling for insurance and travel services.
Receptionist
Elements Massage
Acton, MA
06.2020 - 01.2021
- Processed cash and credit card transactions from prospective customers.
- Delivered outstanding customer service, enhancing client satisfaction through effective communication.
- Increased membership sales and promoted additional services for improved customer engagement.
- Followed sanitary guidelines to ensure workplace safety amid the COVID-19 outbreak.
- Provided expert guidance to newly hired employees, maintaining consistent adherence to procedures.
Barista Trainer
Blackbird Café
Acton, MA
04.2019 - 08.2019
- Conducted and facilitated extensive training sessions for new hires, ensuring exceptional service.
- Worked alongside management to develop impactful promotional strategies, resulting in business growth.
- Supported owners in overseeing various locations, offering training and direction to staff across stores.
- Excelled in customer engagement, offering thorough information on product ingredients and nutritional content to enhance customer experience.
- Kept work environment clean and organized at all times.
- Compiled accurate data for sales figures, customer feedback, and inventory levels.
Barista-Trainer
Starbucks
Acton, MA
07.2018 - 04.2019
- Fostered a welcoming and friendly environment, which attracted new regulars.
- Coordinated multiple employee activities to sustain a high-paced work environment.
- Managed the education process for newcomers, using specialized skills in POS operations and fraud avoidance to guarantee transactional security.
- Promoted collaboration and teamwork in a dynamic, high-stress setting.
- Adhered to health and safety standards while keeping the work area tidy.
- Generated accurate and timely updates for management encompassing key performance indicators like sales numbers, client reviews, and stock quantities.
Temporary Licensing Clerk
Registry Of Motor Vehicles
Braintree, MA
04.2018 - 07.2018
- Ensured compliance with requirements during the review process of driver's license and permit applications.
- Guided individuals in understanding complex licensing protocols.
- Counseled emotional individuals while suggesting alternative options for securing required documents.
- Ensured all interactions with citizens were documented accurately and complied with relevant laws.
Education
High School Diploma -
Millbury Memorial Junior-Senior High School
Millbury01.2015
Skills
- Team Leadership
- Accounts receivable
- Sales
- Customer service
- Appointment booking
- Note keeping
- Attention to detail
- Effective communication
- Multitasking ability
- Problem-solving
- Flexibility and adaptability
- Microsoft Office Suite
- Managing calendars
- Scheduling appointments
- Project management
- Analytical skills
- Record-keeping
- Basic accounting
- Budget tracking and reporting
- Research skills
- Data entry
- Database management
- Time management
- Relationship building
- Strong organizational skills
- Excellent written and verbal communication skills
- Proficient in using office software
- Ability to maintain confidentiality
- Knowledge of basic accounting principles
- Experience in scheduling meetings and arranging travel plans
References
References available upon request.
Timeline
Title Specialist
OneMain Financial
08.2024 - Current
Lead Member Service Counselor
AAA Northeast
04.2022 - 12.2023
Receptionist
Elements Massage
06.2020 - 01.2021
Barista Trainer
Blackbird Café
04.2019 - 08.2019
Barista-Trainer
Starbucks
07.2018 - 04.2019
Temporary Licensing Clerk
Registry Of Motor Vehicles
04.2018 - 07.2018
High School Diploma -
Millbury Memorial Junior-Senior High School
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