AMBER PENN
Cincinnati,OH
Summary
Skilled professional offering expertise in planning effective work schedules, minimizing errors and coordinating the supplies and equipment necessary for success in any service required. Excellent team leader with good multitasking and problem-solving abilities. History of consistently improving operations.
Overview
19
19
years of professional experience
Work History
Operations Manager
Crothall Healthcare
04.2022 - Current
- Developed strong business relationships with clients to improve overall experience, satisfaction, and retention rates.
- Built, supervised, and mentored teams and leaders in receiving and inbound operations.
- Conducted performance reviews, awarding praise and making suggestions for improvement each quarter.
- Was in charge of team performance and evaluations.
- Provide operational support to the general manager.
- Fluent in Supply Chain Procedures
- Orders linen for Hospital needs
- Orders Supplies for Company needs
Housekeeping Inspector
Crothall Healthcare
05.2016 - 03.2022
- Filled in as housekeeper during staff shortages to keep operations ahead of demand.
- Attended staff meetings and communicated company policies and priorities to staff.
- Responded to special guest requests in timely, friendly, and efficient manner.
- Noted conditions requiring maintenance attention such as damaged furniture or equipment in disrepair.
- Inspected entire unit, kitchen, bath, closets, beds, living rooms, and storage.
- Updated room statuses to Front Desk in timely and efficient manner.
- Advised front desk about rooms ready for occupation.
- Readied rooms promptly by maintaining list of prospective checkouts.
- Investigated and quickly resolved problems with cleaning service or team member's performance.
- Taught staff how to safely and accurately use and maintain the team's equipment.
- Inspected completed work to assess the quality of each team member's performance.
Housekeeping Manager
ABM
09.2015 - 06.2016
- Promoted to housekeeping crew leader and supervised 40 -member housekeeping crew.
- Responded appropriately to customer's special cleaning requests.
- Ensured cleanliness and sanitation of bedrooms, bathrooms and common areas including scrubbing, mopping, vacuuming, polishing, dusting, windows and using germicides.
- Organized effective work schedules to help the team cover all cleaning needs.
- Filled in as housekeeper during staff shortages to keep operations ahead of demand.
- Assigned work areas to employees and inspected completed work to meet strict safety and quality standards.
- Enforced work policies with the team and relayed updated procedures to help the team be more efficient and successful.
- Kept records of work assignments, documented personnel actions, and issued periodic reports.
- Inspected completed work to assess the quality of each team member's performance.
Hospital Housekeeper
Bethesda North Hospital
06.2010 - 08.2015
- Maintained safety standards by wearing gloves and protective clothing.
- Ensured cleanliness and sanitation of bedrooms, bathrooms and common areas including scrubbing, mopping, vacuuming, polishing, dusting, windows and using germicides.
- Cleansed and sanitized kitchen areas.
- Inventoried rooms to identify supply needs and advised the management of damages or theft by former occupants.
- Responded appropriately to customer's special cleaning requests.
- Developed and actualized time-savers that decreased average cleaning time per room from 30minutes to 25 minutes while upholding established quality guidelines.
- Ensured all cleaning tasks were completed before leaving unit.
- Cleaned public areas, waiting rooms, and washrooms, consistently maintaining housekeeping equipment and identifying areas in need of immediate attention.
Shift Manager
Taco Bell
05.2006 - 06.2010
- Prepared payroll and maintenance budgets for corporate management approval.
- Managed business operations, working closely with senior management to develop KPIs, build operating dashboards, and monitor performance.
- Oversaw day-to-day operations and special projects in fast-paced restaurant setting.
- Addressed and resolved customer inquiries and complaints and engaged with customers to determine satisfaction levels with products offered.
- Reported losses, employee behavioral issues, customer complaints, and other significant issues to upper-level management.
- Tracked labor, sales, and inventory and managed operations to maximize returns.
Education
MBA - Organizational Leadership
Antioch University
Yellow Springs, OH01.2024
BBA - Business Management and Marketing
Union Institute & University
Cincinnati, OH01.2021
High School Diploma - undefined
Princeton High School
Cincinnati, OH01.2004
Skills
- Multi-Task Management
- Conflict and dispute resolution
- Heavy lifting
- Supervision
- Regulatory compliance
- Customer satisfaction
- Developed successful strategies and goals to penetrate new territories by assessing competitor offerings and approaches
- Business Development
- Customer service
- Relationship development
- Computer literate
- Microsoft Office
- Weekly Payroll
- Quick learner
- Excellent communication
- Team building
- Problem resolution
- Safety measures
- Team management
Timeline
Operations Manager
Crothall Healthcare
04.2022 - Current
Housekeeping Inspector
Crothall Healthcare
05.2016 - 03.2022
Housekeeping Manager
ABM
09.2015 - 06.2016
Hospital Housekeeper
Bethesda North Hospital
06.2010 - 08.2015
Shift Manager
Taco Bell
05.2006 - 06.2010
BBA - Business Management and Marketing
Union Institute & University
High School Diploma - undefined
Princeton High School
MBA - Organizational Leadership
Antioch University