Amber Perez
Yuba City,CA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Personable and dedicated solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
16
16
years of professional experience
Work History
Team Lead Manager
Wal-Mart Supercenter
Yuba City, CA
09.2012 - Current
- Assign and monitor daily tasks for team members.
- Develop strategies to increase productivity and efficiency of the team.
- Implement new processes and procedures as needed.
- Lead regular team meetings to communicate current business trends and relevant updates.
- Initiate training sessions and coach employees to develop effective staff.
- Ensure compliance with company policies and regulations.
- Collaborate with other departments to ensure smooth operations.
- Provide technical assistance when needed.
- Monitor customer service standards across the organization.
- Facilitate communication between senior management and staff.
- Foster positive employee relationships through communication, training and development coaching.
- Oversee daily workloads and workflow for smooth operations.
- Delegate work assignments and prioritize tasks.
- Create shift schedules and coordinate with team members to maintain sufficient staffing levels during employee absences.
- Review candidate resumes and scheduled and interviewed potential new hires.
- Mediate conflicts between employees and facilitate effective resolutions to disputes.
Assistant Manager
Fotines Simply Greek Cafe
Yuba City, CA
03.2008 - 09.2014
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Managed customer service inquiries and complaints in a timely manner.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
Education
Medical Billing And Coding
Ultimate Medical Academy - Clearwater
Clearwater, FL06-2009
Skills
- Organization Skills
- Experience Encouraging Others
- Listening Skills
- Problem-Solving Abilities
Timeline
Team Lead Manager
Wal-Mart Supercenter
09.2012 - Current
Assistant Manager
Fotines Simply Greek Cafe
03.2008 - 09.2014
Medical Billing And Coding
Ultimate Medical Academy - Clearwater