Open To Work
Amber Pestana
Home2 Suites By Hilton
Indianapolis,IN
Work Preference
Job Search Status:
Open to work
Desired start date:
Immediately
Desired Job Title
Room Attendant/ Inspector AssociateWarehouse WorkerCustomer Service Representative
Work Type
Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work
12
years of professional experience
Responsible individual with experience working at several hotels and resorts in a housekeeping capacity. Looking to bring reliable and well-developed skills as a guest room attendant to a new organization. Focused Housekeeper offering exemplary communication and social skills. Skillful problem-solver thriving in both team-centered and independent work environments. Efficient and effective guest room attendant with expertise working at various high-end hotels and resorts. Passionate about cleanliness and a job well done. Hoping to become part of the successful team at Hilton hotels as part of housekeeping services. Resourceful individual with more than Number years of providing efficient housekeeping services to hotel guests. Detail-oriented with complete knowledge of cleaning equipment. Considered valued member of housekeeping team. Responsible Housekeeper with expertise in proper room cleaning techniques. Friendly individual fluent in Number languages. Excellent record of punctuality and attendance. Attentive individual with superior cleaning skills thanks to Number years in Industry sector. Reliable and dedicated with physical stamina to stand for long periods and lift Number pounds with ease. Energetic Housekeeper for national hotel chain offering outstanding communication and social skills. Real problem-solver thriving in both team-focused and individual work environments. Consistently meets room completion goals ahead of pace and above standards.
Work History
Room Attendant/ Inspector
2 Years 2 Months- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Replenished guest room water glasses, toiletries, and paper products.
- Inspected guest rooms to replenish soap, paper towels and toiletries.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Checked appliances in guest rooms to determine good working order.
- Responded to guest requests for assistance, toiletries, and personal care items.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Transported and stored guest luggage to provide safekeeping of personal belongings.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Handled requests for extra linens, toiletries and other supplies.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Sorted, laundered and put away various laundry items.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Washed and put away kitchen dishes, utensils and glassware.
- Returned emptied garbage receptacles to proper locations.
- Polished fixtures to achieve professional shine and appearance.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Rotated linens in storerooms and replenished when supplies ran low.
- Hang, cleaned and rehung draperies to maintain freshness.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
Server
3 Years- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Server
4 Years 3 Months- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
Ged - General Studies
Skills
Inventory and Supply
Materials Storage
Maintenance Reports
Lost and Found Procedures
Linens and Toiletries
Hospitality Industry
Room Preparation
Housekeeping
Teamwork
Safety Procedures
Mentoring and Training
Sanitation practices
Equipment operation
Initiative taking
Maintenance understanding
Housekeeping knowledge
Guest Relations
Bed making proficiency
Teamwork orientation
Cross-training readiness
Problem-solving abilities
Safety awareness
Stress tolerance
Attention to detail
Work prioritization
Adaptability and flexibility
Conflict resolution
Customer service
Inventory management
Cleaning techniques
Time management
Organizational skills
Record keeping
Multitasking capabilities
Professional appearance
Laundry expertise
Window Cleaning
Restroom Servicing
Supply Restocking
Restroom Detailing
Floor Vacuuming
Supply Stocking
Window Washing
Stain Removal
Kitchen Cleaning and Dishwashing
Supply Replenishment
Deep Cleaning Protocols
Ordering Cleaning Supplies
Ceiling Fans
Trash Collection and Disposal
Storage Area Management
Sorting and Washing Laundry
Heavy Lifting
Rug and Carpet Cleaning
Drapery Washing
Professional and Courteous
Mopping and Sweeping
Dusting Furniture
Vacuuming
Cleaning Bathrooms
COVID-19 Safety Procedures
Staff Training
Sweeping and Mopping
Accomplishments
- Reported broken electronics and furniture and damage to maintenance immediately to assure that guest rooms had all the amenities when visitors checked in.
- Received a job promotion within 2 months of hire due to outstanding service and enthusiastic personality.
- Discovered a new cleaning product that removed soap scum faster than the previous product in use in the hotel and cost Number% less, which saved the organization $Number.
- Learned extensively about all the amenities, including spa, pool and restaurants at the hotel, so that questions from guests were answered promptly and with the correct information.
- Provided exceptional service with a smile to all guests and received the highest number of five-star reviews in the entire department.
- Mentored new hires in the housekeeping department on proper guest service techniques and company procedures, resulting in more knowledgeable, capable employees.
- Supervised team of Number staff members.
- Received a job promotion within Number of months of hire due to outstanding service and enthusiastic personality.
Timeline
Room Attendant/ Inspector
Home2 Suites By Hilton
03.2021 - 05.2023Read More
Server
Steak And Shake
12.2017 - 12.2020Read More
Server
Dennys Restaurant
09.2011 - 12.2015Read More
Indiana Department of Workforce Development
Ged from General Studies
Read More